[Hiring] Integrations Manager / Team Lead @Drips

Role Description

The Integrations Manager / Team Lead owns Drips' integrations function end to end: the technical delivery of client integrations (APIs, webhooks, FTP/SFTP, Azure Logic Apps) across onboarding and production support, and the people leadership of the team that delivers them. This is the first dedicated people-management role for Integrations at Drips.

• Build and grow a team of Integration Project Managers/Specialists.
• Set technical and process standards for the team.
• Remain hands-on for the highest-complexity or compliance-sensitive client integrations.
• Report to the VP of Operations and partner closely with Engineering, Production, Client Success, and QA.

Qualifications

• 5–8 years of experience in integration project management, technical implementations, or SaaS delivery environments, including 2+ years directly managing a team.
• Proven people leadership: hiring, coaching, performance management, and career development for technical staff.
• Strong technical fluency with APIs, FTP/SFTP integrations, webhooks, authentication methods, and network connectivity troubleshooting.
• Proficiency with Microsoft Azure, particularly Azure Logic Apps and related monitoring/DevOps tooling.
• Experience building repeatable implementation processes, documentation frameworks, and intake/prioritization workflows.
• Familiarity with SQL and Excel for validating integration outputs and troubleshooting data discrepancies.
• Exceptional written and verbal communication; able to lead client-facing technical discussions and translate technical detail for executive audiences.
• Experience with structured tracking tools such as ClickUp, Jira, or Azure DevOps.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred but not required.
• Hands-on, keyboard-level comfort with the work itself — able to dig into APIs, logs, configurations, and data mappings directly.

Requirements

• Build, lead, and mentor a team of Integration Project Managers/Specialists.
• Set clear goals and expectations for direct reports; conduct regular 1:1s and performance reviews.
• Allocate team resources and capacity across competing client implementations based on priority and complexity.
• Foster a culture of accountability, ownership, and continuous improvement within the team.
• Own the integration strategy and roadmap for Drips, aligned to broader Operations objectives.
• Define and track KPIs such as integration cycle time, first-time launch success rate, UAT defect rates, and post-launch client-reported issues.
• Partner with Product and Engineering to prioritize tooling and platform improvements.
• Design and refine repeatable, documented integration processes, including intake and prioritization workflows.
• Oversee integration delivery across APIs, webhooks, FTP/SFTP connections, Azure Logic Apps, and billing/data workflows.
• Serve as the escalation point for complex, high-risk, or compliance-sensitive integrations.
• Ensure documentation standards are maintained consistently across the team.
• Validate data mappings, authentication methods, and system configurations for high-complexity engagements.
• Partner with Client Success, Production, Engineering, and QA to ensure integrations align with platform standards and client expectations.
• Represent the Integrations function in cross-departmental planning and process discussions.
• Coordinate cross-functional resolution of integration-related incidents and risks.
• Report on team performance, project/portfolio status, and risk exposure to the VP of Operations.
• Build and maintain dashboards that provide visibility into integration health, throughput, and risk.
• Create and maintain reporting and tooling for leadership visibility into integration throughput, risk, and capacity.

Benefits

• Opportunity to work in a high-growth company with a strong community focus.
• Remote work environment that embraces core values.
• Support for career growth and development.

Cover Letter Requirements

Please include a brief cover letter describing your experience leading technical integration teams, managing client-facing escalations, and working with APIs, webhooks, or FTP/SFTP integrations in a regulated or compliance-sensitive industry.

Drips Core Values & How This Role Embodies Them

• Lean: Saves cycles for the team and for clients by building repeatable integration processes, clear documentation, and automation instead of one-off fixes.
• Improve: Treats every escalation and defect as a chance to strengthen the integration framework.
• Happiness: Builds a team environment where Integration Project Managers/Specialists feel supported and set up to do their best work.
• Team: Partners openly with Engineering, Production, Client Success, and QA.
• Passion: Brings energy and pride to solving hard, client-facing technical problems.
• Curiosity: Asks questions and digs into how systems actually behave.