[Hiring] Integrations Manager @Jonas Software

Role Description

We are looking for an Integrations Manager to join our team. This role is open to candidates located anywhere in Canada and will be responsible for the strategy, delivery, and ongoing performance of integrations between the Owner Relations platform and our Property Management System (PMS) partners.

• Own the end-to-end delivery of integrations between the Owner Relations platform and third-party PMS and hospitality technology partners.
• Lead and manage the integration development team, providing direction, prioritization, coaching, and support to ensure high-quality and timely delivery.
• Manage the integration pipeline across new client implementations, existing client requirements, partner initiatives, and integration enhancements, ensuring priorities, dependencies, risks, and target dates are clearly understood.
• Work closely with Onboarding to align integration delivery with client implementation timelines and proactively identify technical requirements or dependencies that could impact a successful launch.
• Collaborate closely with Product Development and Development to align integration requirements with evolving product capabilities, identify technical dependencies, and support ongoing product improvements.
• Assess timeline feasibility and Development capacity for upcoming integration work, providing realistic delivery expectations and supporting short- and long-term resource and capacity planning.
• Lead technical discovery and scoping, defining requirements, data flows, dependencies, deliverables, responsibilities, risks, and implementation timelines.
• Translate client and business requirements into clear integration specifications and coordinate delivery across Development, Infrastructure, clients, PMS partners, and other stakeholders.
• Support the design, implementation, and enhancement of REST API and SOAP-based integrations and ensure appropriate standards for security, reliability, scalability, and maintainability.
• Work effectively within an Agile/Scrum environment, supporting sprint planning, backlog prioritization, and delivery of integration development work.
• Own integration testing, validation, production readiness, go-live coordination, and post-launch monitoring to ensure smooth and stable client launches.
• Monitor production integrations and lead the investigation and resolution of complex integration issues, coordinating internal and external resources as required.
• Maintain clear integration documentation, technical specifications, data mappings, testing requirements, troubleshooting procedures, and partner documentation.
• Develop reusable standards, processes, templates, and testing approaches to improve the consistency and efficiency of integration delivery.
• Build strong relationships with PMS and technology partners and stay informed of API changes, platform updates, certifications, and other developments that may impact our integrations.
• Define and evolve a long-term integrations strategy that supports company growth, new PMS partnerships, greater standardization, and a scalable integration architecture.
• Identify and implement opportunities to use AI and automation to improve integration scoping, development, testing, documentation, troubleshooting, monitoring, and overall delivery efficiency.
• Provide regular visibility to leadership and stakeholders on pipeline status, capacity, delivery timelines, risks, dependencies, and integration performance.

Qualifications

• 5+ years of experience in software integrations, API integrations, technical implementation, solutions engineering, SaaS, or a related technical role, including experience managing complex integration projects from discovery through production launch.
• Experience with hospitality technology, Property Management Systems, hotel technology integrations, owner accounting systems, or enterprise SaaS is strongly preferred.
• Experience leading and managing a team of software or integration developers, including prioritizing work, providing technical direction, and supporting team performance and development.
• Strong understanding of REST APIs, SOAP-based web services, system integrations, data flows, authentication methods, and structured data formats such as JSON, XML, and CSV.
• Experience working with C# and the .NET platform, with a strong understanding of software development and integration architecture.
• Experience using API development and testing tools such as Postman, Swagger/OpenAPI, or similar platforms.
• Strong understanding of the software development lifecycle, including requirements, development, testing, deployment, and production support.
• Experience working within an Agile/Scrum development environment, with a good understanding of sprint planning, backlog management, prioritization, and delivery processes.
• Demonstrated ability to manage a pipeline of technical projects, assess dependencies and resource capacity, establish realistic delivery timelines, and manage competing priorities.
• Strong project management and organizational skills with the ability to coordinate Development resources and multiple internal and external stakeholders.
• Strong analytical and troubleshooting skills with experience testing, validating, and resolving complex integration and data issues.
• Excellent written and verbal communication skills, with the ability to translate between technical and non-technical stakeholders and collaborate effectively across Onboarding, Product Development, Development, clients, and external partners.
• Strategic mindset with the ability to identify opportunities to improve integration processes, architecture, scalability, reliability, and efficiency.
• Familiarity with SQL, databases, cloud environments, version control, or JavaScript is considered an asset.
• Experience using AI-assisted development, testing, documentation, analysis, or automation tools is considered an asset.
• Self-motivated, proactive, detail-oriented, and comfortable taking ownership of complex technical initiatives and delivery commitments.
• Occasional travel may be required for client meetings, partner engagements, industry events, or other business needs.

Requirements

• Regular worker type.
• Scheduled weekly hours: 40.
• Number of openings available: 1.

Company Description

Owner Relations Technology is a fast-growing SaaS company providing specialized software solutions for Property Managers and Hoteliers worldwide. We develop robust Owner Accounting and Owner Portal solutions for Condo Hotels, Fractional Hotels, Timeshare Resorts, HOAs, Residence Clubs, and Property Management Companies.

Our client base consists primarily of 4- and 5-star resort hotels across North America, the Caribbean, Europe, and Asia.