[Hiring] Intake Specialist @Viva Engage Solutions S.

Role Description

A Viva Engage client is looking for a skilled Intake Specialist to join their Intake team!

• Case Setup & Verification:
  • Prepare and organize client case files following firm protocols.
• Insurance & Employer Confirmation:
  • Verify employer and insurance details for each new intake case.
• Document Follow-Up:
  • Track and collect missing documents or client information to complete case files.
• Team Collaboration:
  • Coordinate with Intake Specialists and other team members to ensure smooth case transitions.
• Data Entry:
  • Maintain accurate and timely records using legal software systems.

This is a fast-paced role where Legal Assistants will spend a significant portion of their day communicating via phone and email with legal teams. The responsibilities listed above are not exhaustive and may evolve based on the needs of the firm.

Qualifications

• 2+ years of experience in legal settings, back-office operations, or remote customer service.
• Fluent in English (reading, writing, and speaking) with near-native proficiency.
• Remote position – requires a reliable high-speed internet connection and a dependable computer.
• Availability to work California hours and holidays (U.S. holidays are observed as paid time off, but Colombian holidays will be working days).
• Strong organizational and administrative skills.
• High attention to detail and excellent follow-up habits.
• Professional and timely communication via phone, email, and text.

Requirements

• 100% remote position.
• Working hours: 8 AM – 5 PM Pacific Time.
• Indefinite-term contract.

Benefits

• Monday to Friday schedule.
• Paid time off in your first year.
• Social benefits.
• Well-being programs.
• Great bonus system.
• Salary: 3,600,000 COP per Month + 150,000 COP stipend + Up to 1,000,000 COP in Commissions.