[Hiring] Intake Coordinator @Modivcare

Role Description

Modivcare Personal Care Services is seeking an Intake Coordinator with direct home care experience to support our Personal Care Services industry from initial intake through their first billable shift.

• Manage home care referrals from initial intake through the first billable shift, taking ownership of the coordination needed to successfully start services.
• Verify Medicaid eligibility, payer information, authorizations, approved service hours, and required documentation to ensure cases are ready for service.
• Navigate Medicaid, payer portals, and plan-specific requirements to process referrals, obtain necessary information, and resolve authorization or intake barriers.
• Coordinate caregiver matching and placement based on authorized hours, client needs, location, schedule requirements, caregiver availability, and other case-specific needs.
• Coordinate all start-of-care activities, confirmed schedules, required documentation, and first-shift readiness to ensure a timely and successful launch of services.
• Communicate and collaborate with case managers, referral sources, clients, families, caregivers, and internal teams while maintaining accurate documentation and tracking each case through the first billable shift.

Qualifications

• 1+ years of direct home care experience in intake and/or care coordination required.
• Experience with Medicaid, payer portals, authorizations, and approved service hours required.
• Home care scheduling, staffing, caregiver matching, and start-of-care experience required.
• Experience with HHAeXchange or similar home care scheduling/EVV systems preferred.
• Bilingual English/Spanish.
• Strong communication, organization, follow-through, and computer skills.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with 6% company match
• Paid Time Off + 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts
• Short and Long-term Disability and additional voluntary benefits

Company Description

Modivcare is committed to equal employment opportunity and is proud to be an equal opportunity workplace.