[Hiring] Insurance Virtual Assistant @Scale Army Careers

Role Description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

The Insurance Virtual Assistant (VA) will serve as a core operational support resource, managing a broad range of administrative, client-facing, and policy-related tasks that keep the agency running smoothly. This role requires someone who is intimately familiar with insurance agency procedures, comfortable working across documentation, billing, and client communications simultaneously, and capable of maintaining a high standard of accuracy across all output. The Insurance Virtual Assistant (VA) will work directly with the agency team to ensure timely processing, compliance, and an exceptional client experience.

Location: Fully Remote (Work from Home) | 9 AM – 5 PM EST

Key Responsibilities

• Client Communication & Reception
  • Handle inbound and outbound phone, email, and SMS communications on behalf of the agency
  • Assist clients with basic inquiries and route complex matters to the appropriate team members
  • Maintain a professional and responsive communication standard across all client touchpoints
• Administrative & Data Management
  • Perform accurate data entry and maintain up-to-date records within agency systems
  • Issue Certificates of Insurance (COIs) as requested
  • Send applications and documents to clients via DocuSign
• Policy & Billing Operations
  • Handle billing-related tasks, including sending proof of insurance and resolving minor billing discrepancies
  • Conduct endorsement and policy checking to ensure accuracy and compliance
  • Support overall workflow to ensure all policy documentation is processed in a timely and compliant manner

Qualifications

• Minimum 2–3 years of prior experience working within an insurance agency environment
• Hands-on experience with Applied EPIC is highly preferred
• Demonstrated experience handling insurance documentation including COIs, endorsements, and policy reviews
• Prior experience with DocuSign or similar e-signature platforms
• Experience managing billing tasks and client correspondence within an agency setting
• Fluency in Russian is a must-have requirement for this role

Requirements

• Strong organizational skills with the ability to manage multiple tasks simultaneously without sacrificing accuracy
• Exceptional attention to detail, particularly when reviewing policy documents and processing client data
• Proactive, self-starting mindset with the ability to work independently in a fully remote environment
• Comfortable handling high volumes of administrative work with consistency and precision
• Ability to work reliably during US Eastern Time business hours

Opportunity

This is an excellent opportunity for an experienced insurance professional to join a growing remote team where your expertise in agency operations will be valued from day one. You will play a meaningful role in keeping a client-facing insurance business running efficiently, with direct impact on client satisfaction and operational accuracy. The role offers consistent full-time hours, a stable long-term engagement, and the flexibility of fully remote work within a supportive team environment.

Application Process

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets