[Hiring] Insurance Claims Specialist @BrightClaim

Role Description

Inviting applications for the role of Insurance Claims Administrator Specialist (German, Remote EMEA).

• General administrative duties such as scanning, photocopying, profiling, issuing documentation, and mailbox monitoring.
• Accurate, timely, and efficient data entry and quality checking of claims information as per the standards.
• Open a new “account” for each claim into the system to help with efficient processing of the claim throughout the claim lifecycle.
• Prepare the payment of claims in the system.
• Process and dispatch standard letters and emails as required.
• Support data cleansing and mass change processing projects.
• Keep the relevant KPIs updated.
• Liaising with internal and external parties to respond to and resolve queries within processing deadlines.
• General contact with underwriters and clients (if applicable), always providing a great customer experience.
• Preparing management information reports as requested using various reporting tools and methods.
• Participate and provide support to process improvement projects.
• Delivers exceptional service standards/KPIs.
• Participating and support the implementation in continuous improvement or change project work.
• Providing support to other teams to cover absences and peak workloads.
• Contributing to technical support and procedural best practice and support.
• Provide new ideas and support the team leader and coordinator regarding execution.
• Ensure telephony service availability in line with defined working hours and required languages.
• Answer all incoming calls received through the claims telephony lines.
• Identify the nature of the enquiry and confirm whether it relates to an existing claim or a new notification.
• Resolve simple customer or broker enquiries when the information is readily available in the system.
• Redirect calls to the correct handler team or department when the query cannot be resolved at first contact.
• Log call details in the claim file or relevant system to maintain a clear and accurate audit trail.
• Escalate urgent or risk-related calls following internal escalation routes.
• Manage call backs by logging the request and ensuring it is assigned or completed within required timeframes.
• Monitor telephony metrics such as wait times, call volumes, and abandonment, and escalate issues when service levels are at risk.

Qualifications

• Bachelors - Actuarial Science
• Bachelors - Economics
• Bachelors - Finance
• Bachelors - Risk Management and Insurance
• Masters - Statistics

Requirements

• Claims Management
• Insurance
• Property & Casualty Insurance
• Quality Assurance (QA)
• Regulatory Affair Management
• Reinsurance
• German (Required) - Advanced - C1

Benefits

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter.
• Make an impact – Help global enterprises solve business challenges that matter.
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead.
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness, built on a foundation of integrity and inclusion, allow your ideas to fuel progress.