[Hiring] Insurance Claims & AR Specialist Virtual Assistant @Virtual Rockstar

Role Description

This is a remote position. Virtual Rockstar is hiring an Insurance Claims & AR Specialist Virtual Assistant on behalf of a therapy practice to support accounts receivable, claim follow-ups, and insurance resolution. This role is ideal for someone with a strong medical billing background who is proactive, detail-oriented, and persistent in resolving unpaid claims. You will play a key role in ensuring claims are followed up in a timely manner and paid as quickly as possible.

Key Responsibilities

• Follow up on unpaid claims over 30 days by contacting insurance companies via phone or portals.
• Investigate reasons for delayed or denied payments and take appropriate action.
• Submit required documentation such as medical records and primary EOBs to support claims.
• Prepare and submit appeals for denied or underpaid claims.
• Ensure all claims are resolved and paid within a timely manner (goal: before 60 days).
• Track claim status and maintain accurate documentation of all follow-ups.
• Work closely with internal team members to resolve billing issues efficiently.

Requirements

• Medical background with a strong understanding of insurance billing and claims processes.
• Experience with claim follow-ups, denials, and appeals.
• Must have a dual-monitor setup (2 screens) for efficiency.
• Schedule flexibility:
• Training/Onboarding: 5:00 AM – 2:00 PM Central.
• Starting June 1: 8:00 AM – 5:00 PM Central.

Additional Qualifications

• Strong attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and take ownership of tasks.
• Highly organized with the ability to manage multiple claims simultaneously.
• Persistent and results-driven mindset.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.