[Hiring] Installed Base Manager @ABB

Role Description

The Installed Base Manager is a critical role within ABB's ELSE US organization, responsible for building, formalizing, and maintaining the integrity of our installed base management processes across the United States. This individual will serve as the primary point of contact for all installed base activities, bridging the gap between factory operations, sales teams, and end users to ensure accurate and up-to-date asset data throughout the product lifecycle. This role is contributing to the Electrification Services Division in the United States.

You will be mainly accountable for:

• Lead installed base management operations by developing, standardizing, and continuously improving processes, workflows, and best practices to ensure scalable and efficient data management across the US organization.
• Coordinate cross-functionally with Factory and Sales teams to ensure accurate transfer, validation, and maintenance of installed base data, including container uploads, sales transfers, and customer site confirmations.
• Serve as the primary installed base platform administrator and user support lead, providing training, troubleshooting, onboarding, access rights management, and guidance to internal stakeholders.
• Drive tools improvement through digital technologies such as AI.
• Own data quality, governance, and site validation activities by reviewing and approving site entries, maintaining data integrity, resolving discrepancies, and driving ongoing cleanup and reporting initiatives.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Computer Science, Operations, or a related field required.
• 3+ years of experience in data management, operations, sales operations, or a related discipline, ideally in the electrical industry.
• Experience working cross-functionally with sales, operations, product management, and manufacturing teams.
• Excellent organizational skills with a high attention to detail and data accuracy.
• Strong communication and interpersonal skills with the ability to engage stakeholders at all levels to drive changes and tool improvement.
• Proficiency in CRM and/or installed base management platforms (e.g., Salesforce, SAP).
• Familiarity with ABB products, systems, digitalization, and commercial processes strongly preferred.
• Preferred background includes: process formalization, digital tool improvement, or change management initiatives, and an understanding of installed base or asset management processes and tools.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus.
• Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD&D (1X base pay).
• Voluntary life and AD&D – 100% employee paid up to maximums.
• Short Term Disability – up to 26 weeks – Company paid.
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
• Parental Leave – up to 6 weeks.
• Employee Assistance Program.
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
• Employee discount program.
• 401k Savings Plan with Company Contributions.
• Employee Stock Acquisition Plan (ESAP).
• ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.