[Hiring] Insight Practice Management Implementation Specialist @AMSURG

Role Description

The Implementation Specialist leads implementation projects from requirements gathering, workflow assessments, and project planning through implementation, training, go-live support and transfer to end-user support. Project types vary and may include onboarding/offboarding Ambulatory Surgery Centers (ASC) and anesthesia entities. The Implementation Specialist documents findings for each project and provides clear, concise written recommendations. The Implementation Specialist is responsible for a variety of tasks required to successfully manage, coordinate and lead implementation projects including:

• Performing system builds
• Creating user documentation
• Conducting end-user training for ASC, Central Billing Office (CBO) and corporate users
• Upgrade and maintenance testing
• Background Business Processor (BBP) monitoring
• Revenue Cycle strategic initiatives
• Tier 2 support

Work Schedule: Remote First with occasional travel (up to 50%)

Qualifications

• Bachelor’s degree from an accredited college or university or the equivalent of four (4) years of professional experience in appropriate Healthcare environment required
• At least two (2) years direct use experience with NextGen Practice Management version 5.8 and higher
• Thorough understanding of revenue cycle workflows in ambulatory surgery center and/or medical practice is required
• Preferred: Two (2) years preferred Practice Management Training experience within medical practices or surgery centers
• Electronic Data Interchange (EDI) experience is a plus
• Knowledge of regulatory requirements for 5010, ICD10 are highly desirable

Requirements

• Lead beginning to end implementation of the NextGen PM system and ancillary systems for assigned sites
• Balance multiple projects and responsibilities simultaneously while maintaining the high standards of the AMSURG platform
• Collaborate with Revenue Cycle teams and Business Operations Managers to effectively implement NextGen to fit the assigned project needs
• Work as part of the Insight team to facilitate and/or complete effective implementations with the following goals:
• Rapidly deployable, repeatable processes
• Successful revenue cycle management with demonstrable revenue stream from ERA processes within 20 days of go-live date
• Cost-effective follow-up and phased training approach for implementing post- or complimentary EPM go-live features
• Conduct Practice Management training sessions for internal AMSURG constituencies
• Review, update, maintain and utilize NextGen training materials for internal and external use
• Assist Service Desk or User Satisfaction personnel with Tier 2 center and Central Billing Office (CBO) NextGen-related support issues
• Assess current configuration and develop customized modifications to meet specific needs of centers, the Central Billing Office (CBO) or anesthesia entities
• Troubleshoot NextGen configuration and specification issues with associated vendors and payers
• Participate in implementation project related integrations as a subject matter expert
• Assist EDI Specialists with payer or claim related issues
• Assess complex workflows within the ASC affiliated environments
• Facilitate meetings, demonstrations and training with center staff on the NextGen application
• Conduct training sessions in small and large groups in various settings
• Conduct performance reviews for existing centers and practices
• Collaborate with various vendors for issue resolution
• Evaluate existing centers’ configurations and revise to meet upgrades and new regulatory requirements
• Demonstrate ability to relate with full spectrum of personnel in the ASC and/or practice environment
• Communicate issues to AMSURG staff and Operations teams concisely
• Create and update professional training materials, guides, and curricula
• Monitor the Background Business Processor as needed
• Ability to travel approximately 30-50%
• Regular and reliable attendance required
• Other duties as assigned

Benefits

• Paid Time Off
• Medical, Dental, Vision, Life, Disability
• Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA
• FSAs for Transportation and Parking & HSAs
• Matching 401(K) Plan
• Paid family leave
• Accrue Paid Time Off (PTO) each pay period