[Hiring] Infrastructure Manager - Enterprise Hardware Asset Management @First American

Role Description

The Manager, Infrastructure – Enterprise Hardware Asset Management is responsible for leading the enterprise hardware asset lifecycle program, ensuring strong governance, regulatory compliance, audit readiness, and cost optimization. This role manages a team of technical professionals and partners closely with Infrastructure, Security, Procurement, Finance, and Risk Management to protect enterprise assets and reduce operational and compliance risk.

• Lead and administer the Enterprise Hardware Asset Management (HAM) program across the full asset lifecycle.
• Provide direct management and accountability for a team of technical professionals.
• Oversee asset procurement controls, inventory governance, deployment, transfer, disposition, maintenance, and warranty tracking.
• Ensure effective asset recovery, data security controls, and endpoint governance.
• Administer and govern hardware asset tracking platforms including ServiceNow HAM, Absolute Console, Microsoft Intune, and SCCM.
• Establish and maintain enterprise asset management processes aligned with FFIEC guidance, COBIT 2019, and internal GRC standards.
• Lead internal, external, regulatory, vendor, and licensing audit responses related to hardware assets.
• Ensure accurate inventory reporting, reconciliation, and documentation to support regulatory and financial requirements.
• Develop and maintain policies, procedures, and standard operating controls to mitigate cybersecurity, endpoint, and physical asset risk.
• Partner cross-functionally to align asset controls with enterprise risk management and financial planning.
• Define and publish KPIs related to inventory accuracy, compliance, asset recovery, risk mitigation, and cost optimization.
• Provide input to and administer cost center spending, including capital asset and purchase order decisions.
• Identify and recommend automation and tooling enhancements to improve governance and reporting maturity.
• Lead cross-functional initiatives to improve hardware asset management process maturity.
• Conduct performance reviews, hire, and develop team members.
• Support audit, regulatory, or operational needs outside of normal business hours as required.

Qualifications

• 5+ years of progressive experience in IT infrastructure or hardware asset management.
• 3-5 years of lead, supervisory, or management experience in a technical environment.
• Strong expertise in enterprise hardware asset lifecycle management.
• Experience managing enterprise-scale hardware portfolios in a regulated industry.
• Hands-on experience governing ServiceNow Hardware Asset Management, Absolute Console, Microsoft Intune reporting, and SCCM reporting.
• Strong understanding of hardware inventory controls, endpoint governance, and asset security practices.
• Experience responding to internal, external, or regulatory audits.
• Knowledge of FFIEC regulatory expectations and familiarity with COBIT 2019.
• Strong analytical, reconciliation, and data analysis skills.
• Demonstrated ability to design, document, and enforce standardized governance processes.
• Proven ability to influence cross-functional stakeholders in a regulated environment.

Requirements

• Bachelor’s degree in Information Technology, Business, Finance, or related field, or equivalent work experience.
• ITIL certification.
• Governance, audit, or risk certifications such as CRISC, CISA, or CGEIT.
• Experience building and maturing enterprise IT Asset governance programs.
• Strong executive-level communication and presentation skills.

Impact

• Improve enterprise hardware inventory accuracy and audit outcomes.
• Reduce compliance, cybersecurity, and operational risk associated with hardware assets.
• Optimize hardware lifecycle costs and capital asset utilization.
• Strengthen hardware asset governance, reporting, and regulatory posture across the enterprise.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.