[Hiring] Informatics Technical Service Specialist @Abbott

Role Description

We’re looking for an AlinIQ Informatics Technical Specialist to deliver and support complex IT infrastructure solutions spanning Abbott's Digital Health applications. In this field-based position, you’ll play a key role throughout the full project lifecycle — from implementation and configuration to optimisation, training, and ongoing customer support. You will combine strong technical skills with excellent communication and problem-solving abilities to ensure laboratories can fully leverage the power of Abbott’s informatics platforms.

• Implement and configure AlinIQ Digital Health applications in line with customer requirements
• Collaborate with project teams to understand and validate technical needs
• Integrate software and hardware components, recommending appropriate infrastructure where required
• Deliver engaging, structured training to end users
• Provide post-implementation support, troubleshooting, and performance optimisation
• Build strong customer relationships and act as a trusted technical advisor
• Track progress, document updates, and maintain accurate project records
• Participate in customer meetings and internal team sessions
• Support continuous improvement through customer feedback and solution enhancements
• Travel to customer sites as part of role delivery (up to 80%)

Qualifications

• A Bachelor’s degree (or equivalent experience) in Computer Science, Information Systems, Medical/Hospital Informatics, or a related field
• Technical understanding of IT systems within healthcare, diagnostics, or laboratory environments
• Practical experience installing, configuring, or supporting laboratory informatics systems (e.g., LIS, middleware, analyser management, inventory systems)
• Excellent customer-facing and communication skills
• Strong analytical thinking, problem-solving abilities, and attention to detail
• Ability to manage tasks independently while collaborating effectively across teams
• Proficiency with business applications such as MS Office, MS Project, or Smartsheet
• Willingness to travel regularly and flexibly to support customer needs

Benefits

• Competitive salary
• Defined contribution pension scheme
• Private healthcare
• Life assurance
• Flexible benefits programme tailored to your needs

You’ll also gain opportunities for professional development, global exposure, and meaningful work that directly contributes to improving patient care.

Company Description

Abbott is a global healthcare leader dedicated to helping people live fuller, healthier lives. Our innovations span diagnostics, medical devices, nutrition, and branded generic medicines — improving health outcomes for millions worldwide. With more than 114,000 colleagues supporting customers in over 160 countries, we are committed to advancing the future of healthcare.

• Abbott is a global leader in in vitro diagnostics, providing advanced instruments, digital solutions, and laboratory systems that support hospitals, clinics, and healthcare organisations around the world.
• Our digital portfolio — including the AlinIQ Informatics suite — helps customers streamline workflows, strengthen operational efficiency, and elevate diagnostic accuracy through innovative, data-driven technology.
• The AlinIQ Informatics Team operates within the UKI Service Organisation, supporting customers with technical expertise and hands-on delivery of complex digital health solutions.