[Hiring] Incident Response Technical Lead @FusionTek

Role Description

Join our team as an Incident Response Technical Lead. We’re seeking a proactive problem-solver with a client-focused attitude who thrives on tackling technical challenges.

• Provide excellence in high-touch technical management for incident response projects.
• Conduct frequent technical and non-technical updates with all stakeholders on a project, both within FusionTek and externally.
• Translate technology to clients who aren’t always technical, requiring strong communication skills.
• Make decisions on the client’s recovery strategy and serve as escalation point and subject matter expert.
• Focus on technical management of incident response recovery efforts from start to finish.
• Manage initial project mobilization, assignment, and management of technical workstreams.
• Communicate frequently with clients and vendors.
• Document, track, and escalate project tasks and tickets through our ticketing system.
• Keep documentation up to date throughout the recovery process.
• Serve as an escalation point on technical questions from other engineers and the client.
• Work with a team to deliver world-class service to our clients.

Qualifications

• Excellent comprehension and communication in the English language.
• Previous experience leading a technical team.
• Knowledge of Office 365 / Azure cloud services.
• Knowledge of Active Directory.
• Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures).
• Broad understanding of how operating systems work.
• Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files).
• Comfortable working in different OSs, both in CLI and GUI.
• SQL DB knowledge is a plus.
• Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes).
• Experience troubleshooting ingress/egress issues.
• Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.).
• Strong comprehension of system architecture (i.e. - how servers function, what their roles are, etc.).
• Understanding of the elements of network and system performance.
• Time management skills are crucial to your success in this role.
• Superb verbal and written communications skills are a must.
• Demonstrated skillset through industry certifications or an agreed upon plan to obtain them.
• Previous recovery/remediation experience a plus.
• Experience working in a ticketing system is preferred, with Autotask experience a plus.

Benefits

• Competitive salary: R800,000 – R1,000,000 per year.
• Quarterly bonus eligibility to reward performance.
• Comprehensive benefits package.
• Paid time off and leave policies in line with South African standards.
• Educational reimbursement for certification exams and access to company-supplied training resources.
• Team culture: Fun events and opportunities to connect with colleagues.