[Hiring] Incident Coordinator @HelloFresh

Role Description

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in triaging and resolving operational incidents and delivery escalations across our Sydney and Perth Distribution Centers, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

• Triage and resolve high volumes of operational incidents and ICS tickets to maintain smooth day-to-day Purchasing operations.
• Proactively manage delivery escalations, collaborating with suppliers and Distribution Centres to prevent stock-outs and minimize disruptions.
• Maintain accurate documentation and reporting of incidents, inventory data, and expiry lists to support operational continuity.
• Coordinate with cross-functional teams, including Purchasing Coordinators, DC managers, and production teams, to ensure timely resolution of issues.
• Support peak production cycles (morning and late-shift windows) by providing timely coverage and issue management.
• Identify operational bottlenecks and provide solutions to improve efficiency and reduce recurring incidents.
• Contribute to a positive work environment by sharing knowledge, supporting colleagues, and fostering clear communication.

Qualifications

• Strong organizational skills with the ability to manage multiple high-priority incidents in a fast-paced environment.
• Excellent communication skills in English, with confidence in liaising with suppliers and Australian stakeholders.
• Detail-oriented mindset with a focus on accuracy, compliance, and proper documentation.
• Proactive problem-solving approach, able to resolve operational issues independently and escalate when needed.
• Adaptability to work across different time zones and production schedules, including staggered shifts (Tuesday–Saturday).
• Proficiency in Inventory Management Systems (ICS/IP) and Excel for reporting and operational tracking.
• A collaborative, team-oriented approach, ensuring smooth operations and supporting Purchasing Coordinators’ strategic work.

Benefits

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication.
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind.
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform.
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures.
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.