[Hiring] Import Analyst @Freightos

Role Description

Here’s where you come in: As an Import Analyst at our Champlain, NY office, you will be the cornerstone ensuring that imports clear customs efficiently, keeping the wheels of the supply chain in motion. Your expertise will help mitigate the complexities of customs procedures, making the process as seamless as possible for our clients. This position offers a growth path toward becoming a Licensed Customs Broker with our full support.

This is a fully remote position open to applicants residing in the United States, with preference given to candidates in the following states: New York, North Carolina, Michigan, Vermont, or Florida.

Responsibilities

• Efficiently manage and process customs entries to ensure accurate and compliant submissions
• Meticulously review and input customs data, maintaining high accuracy standards
• Articulate complex documentation requirements clearly to customers, enhancing their understanding and satisfaction
• Proactively resolve issues by working collaboratively with customers and internal teams to refine customs entries as required
• Prioritize and process high-urgency imports such as PAPS files to prevent shipment delays
• Monitor and resolve CBP and PGA holds and coordinate required exams (NII/VACIS, tailgate, intensive, USDA/CBP/FDA) from initial notice through final release
• Coordinate with carriers, terminals/CFS, and government officers to schedule exams, submit ACE DIS documentation and Affirmations of Compliance, and minimize demurrage and storage
• Track ACE/ABI statuses and respond to FDA Notices of Action and CBP CF-28/CF-29, providing clear updates to customers to expedite release
• Conduct thorough checks to ensure full compliance with all relevant customs regulations, particularly focusing on FDA and PGA standards

Qualifications

• 2+ years of experience in customs brokerage or import operations
• Solid understanding of customs laws and regulations (FDA, PGA, CBP)
• Experience managing CBP/PGA holds and coordinating exams (VACIS/NII, tailgate, intensive)
• Proficiency with customs brokerage software and ability to assign appropriate HTS commodity codes
• Knowledge of applying correct IEEPA, Reciprocal, and Section 232/301 additional tariffs
• Skilled in processing documentation with high accuracy and attention to regulatory compliance
• Excellent communication skills for explaining complex procedures in an accessible manner
• Innovative thinking and openness to feedback to foster personal growth and improve team performance
• Resourcefulness and adaptability in addressing challenges and handling customer inquiries

Preferred Requirements

• 3-5+ years of import brokerage experience with truck entries/PAPS processing
• Interest in pursuing US Licensed Customs Broker credential (company-supported)
• Northern border operations experience
• HTS classification knowledge (GRIs, section/chapter notes)
• Experience with FDA/PGA filings and CF-28/CF-29 responses
• ACE/ABI proficiency and familiarity with brokerage platforms
• Proven ability to minimize demurrage/storage costs
• Understanding of tariff treatments and basic valuation
• Self-directed with good judgment on escalation needs
• History of meeting clearance timeframes and service levels

Schedule

M-F 8 hours per day.

Benefits

• Pay: $50,000 yearly (Based on experience)
• Fully remote with preference given to candidates in the following states: New York, North Carolina, Michigan, Vermont, or Florida.
• 15 paid vacation days plus holidays
• 50% employer-paid health insurance
• Annual training budget and career guidance
• Customs broker license exam fees covered
• Equity incentives that vest over time, aligning your success with company growth