[Hiring] Implementation & Training Specialist @VEHLO

Role Description

As an Implementation & Training Specialist, you own the customer’s journey from install through go-live and early adoption. You’ll travel to dealerships, install and configure Dealerlogix, train service teams on their specific roles, and hand each store off to our Customer Experience team ready to succeed. Your work directly shapes how quickly and confidently a dealership gets value from our product.

What You’ll Do

• Plan and prepare: Hold weekly pre-launch calls for upcoming installs, and build and document each store’s readiness plan in the weeks leading up to launch.
• Install and train onsite: Lead installations and deliver role-based training at customer dealerships using Vehlo’s standardized training modules.
• Drive adoption: Make sure every user understands their responsibilities in the workflow and the best practices for their role.
• Support remotely: Respond promptly to post-launch training needs by phone, text, and webcast, within our service-level targets.
• Hand off with care: Complete a documented, warm handoff to Customer Experience so no context is lost after go-live.
• Stay current: Build deep fluency in Vehlo’s training curriculum and keep up with product updates, and share customer feedback that could improve our modules.

What Success Looks Like

• Installs launch on schedule, with a documented readiness plan for every store.
• Dealership users are trained and confident in their roles after go-live.
• Customer Experience receives complete handoff notes for every launch.
• Customers rate their implementation and training experience highly.

Qualifications

• 3-5 years experience implementing software and training end users, ideally in a dealership or automotive setting.
• Working knowledge of dealership fixed operations (service, parts, and the repair order process).
• Familiarity with major dealer management systems (DMS) such as CDK, Reynolds & Reynolds, or Dealertrack.
• Confidence teaching adults in person and virtually, and presenting professionally to customers at every level, from service advisors to dealership leadership.
• Strong organization and follow-through, with the ability to manage multiple installs and timelines at once.
• Comfort with computers, tablets, and cloud-based software.
• Ability to work independently on the road and collaboratively with internal teams.

Preferred

• Direct experience in a dealership service department, or with a DMS-integrated product.
• Experience delivering standardized training curricula or using a learning or ticketing platform.
• Experience in a fast-growing or changing environment where processes are still evolving.

Travel & Work Environment

• Travel up to 85% of the time, including overnight and some weekend travel as install schedules require.
• A valid driver’s license is required.
• Ability to travel as needed, including by air, car, or public transportation.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid time off and holidays.

Compensation

Compensation: $70,000 - $80,000/year. Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.

Additional Information

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Employment may be contingent upon a background check in accordance with applicable laws.