[Hiring] Implementation Technical Engineer @SOLVENTUM

Role Description

As an Implementation Technical Engineer, you will have the opportunity to make a significant impact on our organization and clients. You will also collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by managing critical projects and initiatives to ensure the success of Fluency and CDI product lines. Manage customer, project team and leadership relationships across multi-functional teams at Solventum to drive project completion and achieve desired outcomes.

• Provide technical support for all Solventum products for Revenue Cycle Management and Clinical Productivity Solutions
• Collaborate with customers to understand their needs and ensure successful deployment designs and implementation and deployment changes
• Collaborate with third party vendors to successfully support the integration of our products with other systems
• Contribute to and support the business unit to achieve goals and objectives of the HIS Division’s Business plan
• Participate with a diverse team of professionals in providing in depth cohesive technical service that ensure a stable product installation environment
• Participate in cross functional and user acceptance testing
• Participate in cross team collaboration projects to ensure best practices
• Understand customer needs and ensure client success through impactful presentations/guides/onsite meetings

Qualifications

• Bachelor’s Degree or higher (completed and verified prior to start) from an accredited university AND at least five (5) years of technical support or technical implementation experience
• OR High School Diploma/GED AND a minimum of ten (10) years of experience in Information Technology Support in lieu of the bachelor’s degree education
• Five (5) years of experience with design, configuration and implementation of server based client deployment models
• Two (2) years of experience with implementation and troubleshooting of virtual desktop technologies
• Bachelor’s degree in Software Development
• Experience with VMware ESX and Citrix technologies
• Strong understanding of Windows desktop and server version deployments
• Strong understanding of Mac desktop deployments
• Strong understanding of bulk deployment tools such as SCCM or Intune
• Familiarity with electronic medical records such as Epic, Meditech, and Cerner

Requirements

• Experience communicating at C Suite level down to front line customers
• Effective listening, problem solving and critical thinking skills
• Ability to manage and resolve conflict with a problem-solving mindset and a customer-oriented approach
• System operations, including but not limited to monitoring, reporting, and troubleshooting
• Professional verbal and written communication skills in front of a large audience
• Excellent analytical, organizational, interpersonal, and time management skills
• Highly motivated and dedicated to the goals of the overall organization
• Capable of maintaining effective and professional customer relationships both internal and external to Solventum in a fast-paced environment
• Analytical aptitude and ability to interpret data for customer reporting and customer presentations
• Ability to work independently and collaboratively within a team of professionals
• Ability to interpret technical instructions and communicate accurately and effectively with clients of various technical skill levels to ensure success
• Ability to effectively and efficiently follow through on problems and issues, creating procedures and tools to prevent future problems

Benefits

• Competitive pay and benefits
• Medical, Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits