[Hiring] Implementation Specialist - CRM @Nextech

Role Description

The Implementation Specialist plays a key role in conducting implementation activities and executing Nextech CRM standard implementation methodology. Responsibilities include:

• Remote super-user training, go-live support, and post-go-live optimization.
• Issue investigation, creative problem solving, and training clients as well as internal staff as needed.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate.

Essential Functions

• Client Training:
  • Conduct client training in preparation for Go-Live events, following Nextech CRM’s standard implementation methodology.
  • Complete practice assessments and workflow analysis guided by industry best practices.
  • Instruct clinical and non-clinical staff on the proper use of software applications.
  • Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
  • Complete administrative tasks to update customers, Project Managers, and Department Managers on implementation progress.
  • Perform additional responsibilities as assigned based on business needs.
• Issue Resolution and Optimization:
  • Investigate and resolve client issues during implementation and go-live.
  • Identify opportunities for workflow improvement and optimization post-go-live.
• Collaboration:
  • Partner with internal teams to ensure successful implementation and alignment with client needs.
  • Communicate effectively with clients and team members to ensure alignment and satisfaction.
  • Additional duties as required.

Qualifications

• 3 years of experience in the Healthcare IT industry, specifically CRM software implementation.
• 1 year of GoHighLevel (GHL) software experience.
• Ability to cultivate strong relationships & influence behavior.
• Excellent verbal and written communication skills.
• Excellent time management and organization skills.
• Proven ability to solve problems creatively.

Preferred Qualifications

• Knowledge of or applicable experience in one of Nextech’s main medical specialties.
• Knowledge of workflow of a Medical Clinic.
• Understanding of HIPAA and PHI.
• Technical Background in CRM or GHL.
• Bachelor’s degree in related field.

Benefits

• Generous annual bonus opportunity.
• 401(k) with Employer Match.
• Flexible Time Off: take time off when you need it without worrying about available hours.
• 11 paid holidays.
• Volunteer Time Off.
• Insurance: Choice of Medical, Dental, and Vision plans.
• Health Savings Account with employer match.
• Flexible Spending Account.
• 100% Company-Paid Parental leave (After 6 months with the company).
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance.
• Nextech Luminary Peer Recognition Program.
• Wellness Program including discounts on medical premiums.
• Employee Assistance Program with free counseling sessions available.
• Corporate Discounts on Retail, Travel, and Entertainment.
• Pet Insurance options.