[Hiring] Implementation Specialist @Santander

Role Description

As an Implementation Specialist, you will lead the onboarding of mid-size employer clients for Health Savings Accounts (HSAs) and spending account products, including Flexible Spending Accounts (FSAs), Commuter Benefits, Health Reimbursement Arrangements, and Dependent Care. You will manage the multiple types of implementations, including new clients, renewals, partner transitions, as well as HSA bulk transfers, while ensuring accurate setup, data integration, and client satisfaction. This role requires strong project management, technical testing, and consultative skills to deliver high-quality execution. This is a remote-only position with no travel to client sites required.

• Lead onboarding for HSA and spending account products, guiding clients through plan design and configuration.
• Conduct training sessions and provide consultative support throughout the implementation lifecycle.
• Develop and maintain detailed project plans with client sign-off at key milestones.
• Coordinate internal and external stakeholders to ensure timely and accurate execution.
• Conduct EDI/SFTP file testing for enrollment and funding files and communicate results to vendors, clients, and internal teams.
• Facilitate bulk HSA transfers and spending account rollovers as applicable.
• Manage annual renewals for spending account clients.
• Support transitions between partner relationships, ensuring continuity and data integrity.
• Maintain accurate documentation and project tracking across multiple concurrent implementations.
• Provide proactive communication and status updates to employer clients and internal stakeholders.

Qualifications

• H.S. Diploma or General Education Degree (GED) required.
• Advanced degrees (Associates and/or Bachelor's) in Business, Healthcare Administration, or related field preferred.
• 2+ years of experience in benefits administration, implementation, or related field required.
• Experience with EDI file testing and data integration strongly preferred.
• Proficiency in Microsoft Office Suite.
• Experience with CRM or implementation tracking tools required.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills, with a customer-first mindset.
• Ability to work independently and collaboratively in a fast-paced, remote environment.
• “No task is too small” attitude, with a passion for service excellence and an eagerness to learn.

Requirements

• Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Benefits

• The base pay range for this position is $58,125.00 - $97,500.00 USD.
• Fair and competitive rewards package that reflects the impact you create and the value you deliver.
• Benefits designed to support you, your family, and your well-being, now and into the future.