[Hiring] Implementation Specialist @Block

Role Description

The Global Seller Onboarding team works directly with sellers and internal teams to ensure they are able to take full advantage of Square’s products and services. Global Seller Onboarding Specialists play a key role in merchant discovery and lead the final stages of the sale, working with Square's upmarket sellers and cross-functional teams to successfully implement and activate new accounts.

This position will play a pivotal role in establishing seller success needed for us to drive growth, retention, and scale our services up-market.

You Will (Responsibilities):

• Strategic Onboarding & Education (Estimated 70% of work)
  • Guide sellers (customers) to start transacting with Square quickly and with confidence.
  • Lead seller-facing scoping and onboarding calls, delivering tailored training content.
  • Learn and maintain a strong understanding of relevant product features and releases.
  • Execute onboarding best practices consistently while escalating complex needs.
  • Balance the needs of numerous (20-30) sellers at any given time.
• Project / Process Execution (Estimated 20% of work)
  • Identify issues or blockers affecting a seller’s onboarding experience.
  • Contribute to improvements in onboarding processes by documenting gaps and proposing refinements.
  • Maintain clear, proactive communication with assigned sellers.
  • Help sellers understand and complete the steps required for launch.
  • Use AI to improve the seller experience and enhance internal processes.
• Team Collaboration & Skill Development (Estimated 10% of work)
  • Share best practices with peers and contribute to a positive team culture.
  • Take ownership of keeping product knowledge current.
  • Support team knowledge areas by developing product expertise.
  • Participate in internal meetings, training, and optimization discussions.
  • Escalate product, process, or policy issues clearly and promptly.
  • Demonstrate reliability and consistency in onboarding execution.

Qualifications

• 2–4+ years of experience in onboarding, implementation, operations, or account management.
• Demonstrated strong performance and consistency in onboarding work.
• Experience managing multiple onboarding projects simultaneously.
• Excellent written and verbal communication skills.
• Proactive attitude and eagerness to learn.
• Strong time-management and organizational skills.
• Comfort operating through change and ambiguity.
• Familiarity with project management practices.
• Basic understanding of data analysis or reporting tools is a plus.
• Strong understanding and consistent usage of AI tools and platforms.

Benefits

• Healthcare coverage
• Retirement Plans
• Work from home flexibility
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources