[Hiring] Implementation Specialist @uAvionix

Role Description

The Implementation Specialist – Customer Success is a hands-on, multi-functional role responsible for ensuring the successful deployment and integration of IoT solutions for aviation-related applications. This role involves direct customer interaction, project management, technical installations, and oversight of subcontractors. The Implementation Specialist will execute field installations, configure IoT equipment, manage third-party contractors for electrical and network installations, and provide ongoing customer support to ensure a seamless experience.

This position requires a problem-solver with expertise in hardware installations, network configuration, and project execution in dynamic aviation environments, including air traffic control towers and aircraft tracking applications.

Duties and Responsibilities

• Customer Success & Project Management
  • Act as the primary point of contact for customers throughout the implementation process, ensuring a smooth and efficient deployment.
  • Manage end-to-end implementation projects, including scheduling, logistics, and coordination with internal teams and third-party vendors.
  • Maintain open and clear communication with customers to ensure their requirements are met, and expectations are exceeded.
  • Develop the site design for installation of our common product and document in a detailed statement of work (SOW) for third-party vendors.
  • Perform final quality test and physical inspection of third-party vendors against documented site design.
  • Provide training and support to customers to ensure they can effectively use the deployed IoT solutions.
  • Willingness and ability to cross-train team members on specialized skills to improve overall team effectiveness.
• Field Installation & Technical Configuration
  • Conduct and document site surveys to capture the site design required to install the necessary receivers, networking equipment, displays, power, and communications in accordance with local and/or Federal standards.
  • Perform on-site installations of small-form-factor IoT devices for aircraft tracking and command/control connectivity.
  • Install and configure monitors, networking equipment, and fiber optic cabling in air traffic control towers or other aviation-related facilities.
  • Conduct light IT configurations, including device setup, network integration, and troubleshooting of connected hardware.
  • Ensure all installations meet regulatory and safety compliance standards.
  • Provide robust documentation of site design and site installations for customer deliverables and internal support.
• Vendor & Subcontractor Management
  • Oversee subcontractors performing electrical, fiber optic, and network infrastructure installations.
  • Coordinate work schedules, quality assurance, and compliance with technical specifications.
  • Review contractor performance and ensure adherence to project deadlines and budget constraints.
• Technical Support & Troubleshooting
  • Provide on-site and remote support for diagnosing and resolving installation-related technical issues.
  • Collaborate with engineering teams to report and address system performance concerns.
  • Develop and maintain documentation related to system configurations, troubleshooting guides, and best practices.

Qualifications

• Strong project management skills with experience in implementation, deployment, or customer success roles.
• Hands-on experience with installing and configuring IoT devices, network equipment, and related infrastructure.
• Familiarity with fiber optic and network cabling, including running, terminating, and testing installations.
• Basic IT and networking knowledge, including TCP/IP, firewall configurations, and device connectivity troubleshooting.
• Excellent verbal and written communication skills, with the ability to interact effectively with customers, vendors, and internal teams.
• Ability to work independently and manage multiple projects simultaneously.
• Problem-solving mindset with a proactive approach to addressing customer needs.
• Willingness to travel as needed (70% on average) for on-site installations and customer support.
• Ability to pass background checks in order to obtain security clearance from Department of Transportation for access to airport facilities and sensitive information.
• Must be a US Citizen or permanent Resident.

Education and Experience

• Associate’s or Bachelor’s degree in Engineering, IT, Networking, Aviation, or a related field preferred.
• Minimum 3-5 years of experience in a technical implementation, field service, or customer success role.
• Direct installation experience of hardware in various indoor/outdoor environments is a plus.
• Experience in aviation, IoT, or telecommunications is a plus.
• Project management certification (PMP or equivalent) is a plus.

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Comfortable working in field environments, including air traffic control towers, hangars, and outdoor installations.
• Ability to work at heights, use ladders, and perform physical tasks associated with installations.
• Must be able to pass required safety training and, if applicable, certification for tower or elevated work.
• Prolonged periods of standing, kneeling, or working in confined spaces as needed for installation work.

Climbing / Working at Heights Requirement

• This position requires the ability to safely climb and work at elevated heights as part of essential job duties.
• Employees must be able to:
  • Climb ladders, towers, scaffolding, and similar structures as required.
  • Work at heights exceeding 24 feet.
  • Use fall protection equipment, including harnesses and tie-off systems.
  • Maintain balance and coordination while working in elevated or outdoor environments.
  • Ascend and descend vertical structures multiple times per shift.
  • Carry tools and equipment while climbing.

Salary Range

$70,000 - $125,000

Bonus Potential

5% - 10%