[Hiring] Implementation Specialist @FSI Services

Role Description

The Implementation Specialist ensures the successful delivery of ancillary application implementations by working closely with customers, Implementation Project Managers, and internal teams. This role is execution-focused and centers on translating approved designs and requirements into accurately configured, tested, and deployable solutions. The Implementation Specialist owns the configuration quality and readiness within assigned projects and serves as a key contributor to on-time, high-quality customer go-lives.

Your Responsibilities

• Lead customer discovery sessions to gather, clarify, and document functional and technical requirements including segmentation structure.
• Serve as the main point of contact, conducting meetings and providing updates throughout the onboarding process.
• Execute creation of database/segments.
• Complete core system configuration and implement ancillary applications based on approved requirements, solution designs, and implementation standards.
• Responsible for data mapping, cleansing and transformation activities with customer data.
• Perform hands-on quality assurance testing after data migration, integrations, data moves or segmentation splits/combinations to ensure solutions meet defined requirements prior to go-live.
• Other job duties as assigned.

Qualifications

• A passion for improving healthcare through technology.
• 1 year of technical/implementation project management experience ideally focused on Enterprise applications, including experience managing the integration of software into complex environments.
• Healthcare Industry experience preferred.
• CMMS administration experience preferred.
• Advanced knowledge of Regulatory Agency Standards (NFPA, Joint Commission, etc.).
• Ability to work across various stakeholders including Users, Engineering, Quality Assurance, and Product Management.
• Proven ability to keep multiple projects on track at the same time, with strong attention to detail.
• Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction.
• 4-year degree or equivalent work experience.
• Demonstrated ability to build strong, trusted relationships with colleagues.
• Excellent communication, leadership, and problem-solving skills.

Work Location

Remote. Travel will be required.

Compensation

FSI offers a competitive compensation package aligned with market data, internal role leveling, and individual experience. The starting salary is expected to fall within the range of $65,000 – $80,000.

Our Values

• Customer inspired.
• Solutions-first.
• One team.
• Impactful experts.

We look forward to hearing from you!

Don’t meet all the requirements? We’re all on a journey to learn constantly and have areas to develop. If you bring some of the above skills to the table and are still developing in others - APPLY ANYWAY! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you.

Equal Opportunity Employer

FSI is committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life are key to our success as a company.