[Hiring] Implementation Specialist @Nestmed

Role Description

Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians their time back. In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits. We're now the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US.

We're looking for an Implementation Specialist to own enterprise rollouts end to end:

• Designing the rollout strategy
• Sequencing branch-by-branch go-lives
• Turning time-strapped clinicians across a sprawling organization into confident daily users, at scale

This isn't just a training role; it's ownership of the implementation itself: the plan, the phasing, the executive relationship, and the outcome.

What You'll Do

• Enterprise Rollout Strategy
  • Own the end-to-end implementation plan for large, multi-branch home health and hospice accounts, from kickoff through full adoption across every branch
  • Design phased go-live sequencing that fits the customer's operational reality
  • Build and manage the master implementation timeline, coordinating dependencies across IT, clinical leadership, and branch-level operations
  • Anticipate potential failure points specific to large organizations and build contingency plans
• Training & Enablement at Scale
  • Lead virtual and on-site training for clinicians and office staff across dozens to hundreds of branches
  • Design and run train-the-trainer programs
  • Provide targeted 1:1 and small-group coaching for slower adopter branches
  • Travel up to 20% to customer sites for executive check-ins, regional kickoffs, and high-stakes go-lives
• Executive & Cross-Functional Relationship Management
  • Serve as the primary implementation point of contact for customer executive sponsors
  • Partner closely with Implementation Leadership on account strategy and executive business reviews
  • Track and report implementation health with rigor
  • Proactively identify and escalate at-risk implementations
• Adoption & Change Management
  • Build trust with clinicians and branch leadership by understanding their workflow
  • Identify systemic adoption barriers and design interventions
  • Monitor usage data and drive targeted follow-up with low-engagement branches
  • Deliver post-go-live reinforcement training
• Clinician & Customer Advocacy
  • Share frontline insights with Product, Engineering, and CS
  • Surface patterns across enterprise accounts
  • Contribute to case studies and reference-ability efforts

Qualifications

• 7+ years in implementation, training, or customer success roles
• Direct experience managing complex, multi-stakeholder rollouts
• Enterprise healthcare experience strongly preferred
• Proven track record leading implementations for large, multi-location organizations
• Strong program/project management instincts
• Executive presence: credible and persuasive with Senior Leadership
• Exceptional presentation, facilitation, and written communication skills
• Comfortable learning new technology quickly
• Empathetic, patient, and energized by helping others learn
• Self-starter who thrives in a fast-paced startup
• Willing to travel 20% (U.S.)

Nice to Have

• Experience implementing or training clinicians on EMR/EHR or clinical software at scale
• Home health or hospice experience, especially with multi-branch or multi-state agencies
• Background in change management, instructional design, or adult learning
• Experience with LMS or training platforms
• Familiarity with home health and hospice-specific workflows and regulatory context

Company Description

Our founding team—hailing from Stanford, YC, Google, and Meta—is backed by the founders of PayPal and Plaid to build the essential infrastructure for the future of the $500B home healthcare industry.

Nestmed's fastest-growing customers are enterprise multi-state home health and hospice organizations with hundreds of branches and thousands of clinicians.