[Hiring] Implementation Manager - Data Solutions @GoodRx

Role Description

GoodRx is seeking an Implementation Manager - Data Solutions to join our Pharma Direct team. This role will sit at the intersection of program management, client implementation, and technical execution, with a focus on bringing complex data feeds to life for pharmaceutical and media agency partners.

The ideal candidate brings strong pharmacy claims-level data expertise and hands-on experience working with claims data, with the ability to understand how claims data is sourced, structured, analyzed, and translated into external-facing products and programs. They will also work with physician-level data (PLD) and should be comfortable understanding how provider-level data is structured, matched, and leveraged.

This is a high-impact role for someone who enjoys building structure in ambiguous environments, driving launches from kickoff through go-live, and improving how teams deliver complex data solutions at scale.

Responsibilities

• Lead end-to-end launches of pharmacy claims-level and physician-level data (PLD) integrations, from initial requirements through testing, go-live, and handoff, for pharmaceutical manufacturers and media agency partners.
• Apply strong claims data expertise to understand data sources, structures, specifications, matching, business rules, and downstream use cases, translating complex data requirements into clear implementation plans.
• Partner closely with Product, Data Engineering, Data Analytics, Legal, Privacy, Client Success, and Sales to translate business and client needs into scalable, high-quality data solutions.
• Serve as the central point of coordination across internal teams and external partners, keeping data feed execution aligned, dependencies visible, decisions documented, and launches moving forward.
• Triage and drive resolution of high-priority or urgent data issues, coordinating across Client Success, Product, Data Engineering, Data Analytics and external partners to assess impact, determine next steps, and communicate status.
• Balance standardized data specifications and scalable processes with custom client requirements, helping the organization deliver tailored solutions without sacrificing data quality or operational discipline.
• Coordinate data-sharing requirements and contractual workflows across internal and external Legal, Privacy, and Data Security partners to ensure appropriate agreements and approvals are in place to provision data between parties.
• Drive continuous process improvements, documentation, templates and best practices that reduce time to launch feeds.
• Triage contractual agreements between internal and external Legal partners to provision data sharing between parties.
• Create visual examples, workflows, or launch artifacts when needed to support stakeholder alignment and implementation clarity.
• Partner with post-launch teams to ensure smooth handoff, reinforce KPIs, and support ongoing data optimization where needed.

Qualifications

• Strong pharmacy claims-level data expertise, with professional experience working with pharmacy claims data in areas such as pharmacy workflows, claim adjudication, patient affordability, access programs, or healthcare analytics.
• Experience working with physician-level data (PLD).
• 3 - 5+ years of professional experience in technical project/program management, implementation, technical operations, or a similar role.
• Experience leading external-facing technical implementations, data integrations, or client-facing data solutions from requirements through launch.
• Ability to translate business and client goals into clear technical requirements, data specifications, workflows, and execution plans.
• Familiarity with technical concepts including data integration protocols (SFTP, S3), encryption, data transfers, file specifications, and integration testing.
• Strong understanding of how to interpret and communicate data requirements, identify gaps or inconsistencies, and partner with technical teams to drive resolution.
• Strong project management skills, including milestone planning, dependency and risk management, issue tracking, stakeholder coordination, and status reporting.
• Strong written and verbal communication skills.
• Ability to independently drive work in an ambiguous environment while also collaborating closely with cross-functional teams and external partners.
• Experience with project tracking and collaboration tools such as Jira, Asana, Confluence, Slack, TaskRay, and Google Workspace.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with a company match.
• Employee Stock Purchase Plan (ESPP).
• Unlimited vacation.
• 13 paid holidays.
• 72 hours of sick leave.
• Mental wellness and financial wellness programs.
• Fertility benefits.
• Generous parental leave.
• Pet insurance.
• Supplemental life insurance for you and your dependents.
• Company-paid short-term and long-term disability.