[Hiring] Implementation Manager Contractor @Hummingbird

Role Description

As an Implementation Manager (Contractor), you’ll be the engine behind successful customer launches at Hummingbird. This contract role, working roughly 20 hours per week, will be responsible for contract signature to go-live. You’ll own implementations end-to-end — translating real customer business and technical requirements into a thoughtfully configured Hummingbird platform that meets our clients’ use cases.

This is a role for someone who loves both structure and problem-solving:

• Welcome new Hummingbird customers with open arms.
• Dive deep into technical intricacies.
• Own all aspects of implementation.
• Configure the Hummingbird platform to meet customer business and technical requirements, within product capabilities.
• Manage multiple implementations in parallel, prioritizing effectively and proactively flagging risks, tradeoffs, or scope changes.

Qualifications

• You thrive in owning ambiguous implementation work and turning loose requirements into clear plans, decisions, and outcomes.
• Experience configuring B2B enterprise SaaS platforms or technical products based on real customer business and technical needs (not just running project plans).
• A strong cross-functional collaborator who enjoys working across the Customer Success org - with Technical Solutions Engineers, Implementation Managers, and our Head of Delivery to get things shipped.
• You're organized, proactive, and reliable — you manage your own priorities well and surface risks or blockers early.
• Someone who’s energized by a fast-moving, evolving environment.

Benefits

• The chance to help have a real impact on how we deliver.
• Competitive hourly rate.
• Remote-first, fully distributed company with flexible working hours.
• Safe, respectful & comfortable work environment with colleagues and leadership who prioritize diversity, equity, inclusion and belonging.

Company Description

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please don't hesitate to contact us to request accommodation.