[Hiring] Implementation Manager @Bobyard

Role Description

You own the first 45 days of every new customer, from signed contract to a live, trained, adopting account. Launch quality can't depend on whichever CSM picks it up, so this role runs one repeatable process. You win when customers launch fast and the CSM who inherits the account never has to ask what happened. This seat is remote in the UK, works UK hours alongside our San Francisco team, and supports our largest customers in the region.

• Turn every AE/SE handoff into a confirmed launch plan within 48 hours of signature
• Configure accounts and run kickoff and hands-on training that gets crews using Bobyard on real jobs
• Drive customers to their first completed workflow and adoption milestone inside 45 days
• Run reinforcement sessions and office hours that catch stragglers before they churn
• Chase blockers with CS and Product until they're resolved, not just logged
• Hand off to the CSM with every exit criterion closed and the account documented

Qualifications

• 2+ years owning SaaS onboarding or implementation across a real portfolio of accounts
• Hands-on comfort configuring software yourself
• You've run live training for non-technical or field-based users
• A track record against a launch or time-to-value SLA, and you know your numbers
• Sharp, structured written communication
• Comfortable owning 10+ concurrent launches with little day-to-day oversight

Requirements

• Vertical SaaS or construction tech experience (nice to have)
• CRM or onboarding tooling (Salesforce, Asana, Notion) (nice to have)
• Bilingual (Spanish or otherwise) (nice to have)
• Built an onboarding playbook from scratch (nice to have)

Benefits

• Cash for stability. Bonus for performance. Equity for ownership.
• Your package reflects your role, your experience, and what you deliver, and it grows as you do.
• £70,000–£90,000 base (£110,000+ OTE) + equity
• Occasional trips to our San Francisco HQ
• Full-time, remote in the UK.