[Hiring] Implementation Engineer @Clutch

Role Description

As an Implementation Engineer, you will be responsible for setting clients up for long-term success on Clutch products by managing the technical implementation for our Customers. This role is a good fit for people with strong communication skills and a technical background who are experts at consultative solutioning and empathizing with both internal and external stakeholders.

• Lead and architect technical vision for large enterprise customers' implementation, testing, and reporting.
• Work with and directly support our customers to craft the best possible experiences for users in Clutch, over three to six-month implementations.
• Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments.
• Be an expert on Clutch’s platform capabilities and app design patterns.
• Work closely with cross-functional teams to improve and evolve products based on Client requirements and feedback.
• Manage the day-to-day operational and tactical aspects of multiple Implementation projects.
• Effectively communicate plans, progress, and status to both internal and Customer stakeholders.
• Collaborate with Customer Success, Support, Product, and Engineering teams within Clutch.
• Improve internal processes, tooling, and documentation to help Clutch scale effectively.

Qualifications

• 5+ years of professional experience, ideally in a startup environment.
• 2+ years of professional experience integrating with web APIs and modern web frameworks (React, Node.js, etc.) is a plus.
• Knowledge of Python, JSON, GitHub, terminal, and experience with JavaScript & TypeScript is nice to have.
• Ability to read, write, and understand code in multiple programming languages.
• Familiarity and comfort utilizing multiple AI tools (Cursor, OpenAI products like Codex, etc.).
• Excellent communication skills, both written and verbal.
• Ability to identify and clearly communicate pragmatic solutions to complex integration problems.
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs, etc.).
• Self-starter with the ability to assess, troubleshoot, and work autonomously.
• Superior time management skills to manage multiple external customers simultaneously.
• A passion for working with people and excellent communication skills.

Requirements

• Complete onboarding and begin your first implementation with support from a team of tenured Implementation Engineers within 3 months.
• Become familiar with our project plans and implementation processes.
• Kickoff your first client project independently.
• Lead your projects with confidence and begin taking your first clients live within 6 months.
• Be fully independent in your role and working on areas to gather deep knowledge to become an SME within 9 months.
• Begin confidently assisting other team members and raising the bar for those around you.

Benefits

• Remote Flexibility: Enjoy the freedom of remote work from anywhere.
• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations.
• Paid Time Off and National Holidays: Enjoy 20 PTO days yearly and the National Holidays.
• Stock Options: Receive stock options as part of your compensation package.
• Home Office Setup: Dedicated budget for home office essentials.
• Work Trip Budget: Budget for work-related trips and co-working.