[Hiring] Identity & Numbering Operations Analyst @Vonage

Role Description

Join Vonage and help us innovate cloud communications for businesses worldwide!

The Identity & Numbering Analyst acts as a subject matter expert for our global registration operations, bridging the gap between our customers, engineering teams, and carrier partners. You will play a critical role in navigating complex regulatory landscapes, optimizing compliance workflows, and serving as the primary escalation point for registration challenges to ensure our customers can operate seamlessly.

• Manage the technical and administrative requirements for RCS brand onboarding, ensuring seamless integration with carrier ecosystems.
• Coordinate registration workstreams across the full US messaging stack, including 10DLC (A2P), Toll-Free, and Short Code campaigns.
• Direct the submission, vetting, and approval processes to minimize time-to-market while ensuring strict adherence to carrier guidelines and industry standards.
• Manage day-to-day relationships with Tier 1 global carriers and aggregators, negotiating directly to resolve any vetting disputes.
• Monitor and interpret evolving regulatory mandates to proactively update internal compliance standards.
• Analyze operational data to identify rejection trends and drive automation initiatives that reduce manual processing time.
• Contribute and maintain "Golden Standard" documentation for carrier requirements to ensure a single source of truth for cross-functional teams.
• Collaborate with Sales and Product teams to streamline onboarding, especially for high-value enterprise customers.
• Mentor junior analysts, providing guidance on complex edge cases and maintaining quality standards across the team.
• Lead operational reviews, using data to report on volume, timelines, and vendor performance to leadership.

Qualifications

• 3+ years of Operations experience in Telecom or CPaaS, with a specialized focus on the RCS (Rich Communication Services) ecosystem, including brand verification and RBM agent onboarding.
• Deep expertise in US Carrier Operations and CTIA Messaging Principles, overseeing the end-to-end registration lifecycle for 10DLC, Toll-Free, and Short Codes through manual and API-based network registration workflows.
• Deep understanding of telephony ecosystem (A2P vs P2P) and regional regulations.
• Demonstrated ability to work autonomously, investigate root causes, and propose process improvements without waiting for direction.
• Strong proficiency in data tools (Excel, Google Sheets) with the ability to handle large datasets; knowledge of SQL or JIRA is a plus.
• Exceptional English communication skills, capable of summarizing complex technical issues for stakeholders in APAC, EMEA, and the US.
• A resilient, problem-solving mindset, comfortable navigating ambiguity in a fast-paced regulatory environment.

Requirements

• Legal authorization to work in Mexico is required.
• Sponsorship is not available; we are unable to sponsor individuals for employment visas, now or in the future, for this job opening.

Benefits

• We are open to considering fully remote candidates located within Mexico.