[Hiring] ICT Specialist @EPTA

Role Description

This IT Specialist position is with Kysor-Warren Epta, part of the global Epta Group, located in Querétaro, México. As a key member of the team, you will play a vital role. The position is responsible for providing first and second-level support to end users, maintaining IT equipment and systems, collaborating with local and regional IT teams, and assisting in the implementation and monitoring of IT services and infrastructure aligned with corporate standards.

• Provide onsite technical support to plant users, including setup, maintenance, and troubleshooting of IT & OT infrastructure, hardware and software (Cabling, PCs, printers, scanners, mobile devices, handhelds, and networked equipment).
• Maintain and update the IT asset inventory, including hardware and software records, ensuring accuracy and compliance with corporate asset management policies.
• Coordinate tagging, tracking, transfers, and disposals of IT equipment.
• Assist in configuring and maintaining barcoding systems, Android tablets, and industrial IT and IoT devices.
• Respond to IT incidents and service requests, ensuring timely resolution or escalation per company policies.
• Support local network infrastructure, including Wi-Fi, switches, cabling, and connectivity within the plant.
• Participate in IT projects such as system upgrades, migrations, hardware deployments, and application rollouts.
• Maintain accurate documentation for configurations, procedures, and asset inventory.
• Collaborate with external IT vendors and service providers for repairs and maintenance as needed.
• Ensure compliance with IT policies, cybersecurity protocols, and data protection standards.
• Support ERP usage (SAP or similar systems) in coordination with the IT Manager.

Qualifications

• 2–4 years of experience in IT support or systems administration, ideally in a manufacturing environment.
• Technical knowledge of Windows OS, Microsoft 365, networking basics (LAN/WAN/Wi-Fi), Active Directory, and hardware troubleshooting.
• Basic understanding of industrial IT equipment (barcoding, tablets, HMI).
• Experience with ticketing systems and IT service management tools.
• Ability to work independently under general supervision.
• English (intermediate to advanced conversational level).
• Technical diploma or bachelor’s degree in IT, Computer Systems, or related field.

Requirements

• Knowledge of SAP or other ERP platforms.
• Experience working with PLC interfaces or shopfloor automation systems (a plus).
• Familiarity with cybersecurity basics and IT compliance procedures.
• Manufacturing expertise.

Benefits

• At Epta, we believe our employees are the driving force behind our success.
• Thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way.
• Opportunity for remote work whenever possible, along with providing the necessary technical equipment.
• Take part in a variety of training courses through our Epta Academy and external training partners.
• Join our volunteering activities and help make the world a better place.