[Hiring] ICT Analyst @United Nations Office for Project Services

Role Description

DCO is strengthening its in-house capacity to maintain and improve practical digital tools used across the Resident Coordinator System. This role provides an opportunity to contribute to low-code and coded solution development, workflow automation, data analytics, UNINFO-related data integration, geospatial analysis, and testing of applied AI solutions, including retrieval-augmented generation, AI-enabled analytical tools, and user-centred digital solutions while working under the guidance of experienced developers and data specialists, under appropriate and responsible AI standards.

Job Specific Context

• UNOPS has signed an agreement with the United Nations to implement defined activities in support of the Development Coordination Office (DCO).
• The United Nations Development Coordination Office (DCO) supports the UN Resident Coordinator System globally, providing oversight, guidance and operational services to drive coordinated development results across 162 countries and territories.
• DCO established the online UN INFO system to improve development coordination, facilitate data harmonization and demonstrate the UNSDG’s contribution to Agenda 2030.

Role Purpose

The ICT Analyst will support the Data, Digital and Innovation team in developing, maintaining and improving practical digital products, data services and analytical tools. The role will include:

• Low-code and coded solution development.
• Workflow automation, data preparation and integration.
• Reporting, visualization, geospatial analysis and applied AI prototypes.

Functions / Key Results Expected

• Digital solution development and automation:
• Configure, develop and enhance forms, applications, analytical tools and workflow automations using approved low-code platforms.
• Data preparation and management:
• Collect, clean, transform, reconcile, validate and organize structured data for reporting, analysis and operational use.
• Data analysis and visualization:
• Produce clear analyses, dashboards, reports and interactive visualizations.
• UNINFO data and integration support:
• Contribute to UNINFO data analysis, reporting, quality assurance and development of AI-ready data structures.
• Requirements and process mapping:
• Support consultations with business focal points, document user needs and map existing processes.
• Testing and quality assurance:
• Define or support acceptance criteria; prepare and execute test cases; validate data, integrations and outputs.
• Technical maintenance and solution support:
• Investigate application, automation and data-quality issues; resolve routine technical problems.
• Documentation and knowledge sharing:
• Maintain user guides, data definitions, process notes and technical documentation.
• Team collaboration:
• Participate in sprint planning, stand-ups, reviews, code or configuration reviews and other agile team activities.
• AI-enabled solution development:
• Support the design, prototyping, testing and improvement of AI-enabled analytical tools.
• Information analysis and verification:
• Support structured analysis of authorized open-source and organizational information.
• Continuous improvement:
• Keep skills current in low-code development, data analytics, accessibility, data protection and responsible use of AI.

Qualifications

• An advanced university degree (Master's degree or equivalent) in information technology, information systems, information management, data science, business analytics or a related field is required; or
• A first-level university degree (Bachelor's degree or equivalent) with two (2) years of relevant experience is required; or
• A high school diploma with six (6) years of relevant experience is required.

Requirements

• Relevant experience in data analysis, reporting, business process automation, or digital solutions development and maintenance.
• Experience using at least one low-code or data analytics platform, such as Microsoft Power BI, Power Apps, Power Automate, Tableau, Qlik, or a comparable tool.
• Experience preparing, cleaning, validating, and analyzing structured data.

Benefits

• UNOPS embraces diversity and is committed to equal employment opportunity.
• We strive to sustain and strengthen diversity, fostering an inclusive working environment.

Language Requirements

• English - Fluent (Required)
• Arabic - Fluent (Desirable)
• Chinese, Mandarin - Fluent (Desirable)
• French - Fluent (Desirable)
• Spanish - Fluent (Desirable)
• Russian - Fluent (Desirable)