[Hiring] Housing Operations Coordinator @Medzed LLC

Role Description

The Housing Operations Coordinator will help to increase program profitability by assisting in the management of the Housing program related administrative duties.

• Analyze shortfalls by reviewing day-to-day activities of front-line field staff
• Collaborate with Territory Managers to track improvement of insufficiencies
• Ensure Territory Managers have sufficient time to focus on actionable items
• Build and maintain relationships internally and externally

Key Responsibilities

• Manage file management systems for updated training dates, program related training materials, county specific resources, etc.
• Work collaboratively with Territory Managers to ensure compliance with health plan documentation requirements
• Monitor the Housing email and filter emails by Health Plans; complete reports in a timely manner including RTFs/OTFs
• Order supplies
• Provide technical support and troubleshoot issues, e.g., processing of referrals/closing leads to support efficiency of program
• Ensure Health plan authorizations are up to date
• Review and submit Housing authorizations
• Review and submit deposit requests
• Submit internal referrals to IT and send them to manager
• Collaborate with different departments to achieve business objectives and implement solutions to streamline processes and enhance efficiency of the program
• Audit occasionally

Qualifications

• High School Diploma or equivalent
• 2+ years of relevant experience in a healthcare setting
• Experienced in tracking productivity metrics and generating reports to improve team performance
• Proficient in utilizing office software such as Word, Excel, PowerPoint, etc.
• Previous experience working with shared management systems such as Salesforce is strongly preferred
• Strong knowledge of Housing platforms, databases, and integration technologies
• Experience in reviewing client charts within Portals and/or EHRs guidelines to ensure compliance with health plan standards
• Strong organizational and problem-solving skills
• Ability to weigh the importance of competing priorities against tight deadlines
• Certified Administrative Assistant or Microsoft Office Specialist certifications preferred but not required
• Bi-lingual English Spanish preferred