[Hiring] Hospice Operations Administrator, Implementation @Alternate Solutions Health Network

Role Description

The Implementation, Hospice Operations Administrator plays a critical role in the successful launch and operational integration of hospice agencies formed through joint ventures with leading healthcare systems. This role supports all phases of the implementation process — from 30 days pre-launch through 90 days post-launch — and ensures operational readiness, regulatory compliance, and local leadership development.

• Lead the implementation of ASHN’s hospice operational procedures at new joint venture (JV) agencies.
• Coordinate pre-launch readiness and post-launch stabilization phases, ensuring successful transitions through the initial 60 days.
• Develop, maintain, and continuously improve implementation tools, checklists, and workflows to support consistent, scalable, and cost-effective execution.
• Collaborate with the broader Implementation Team to align project timelines, allocate resources, and execute communication plans effectively.
• Coach and mentor new agency leadership on ASHN processes, operations dashboard use, and overall quality of operations management of agency through the use of key performance indicators.
• Guide agency leaders in the development of Performance Improvement Plans (PIPs) and Managing for Daily Improvement (MDI) strategies.
• Ensure local leadership is equipped to sustain performance beyond the stabilization period.
• Ensure agency operations are compliant with Medicare Conditions of Participation as well as all applicable state and federal regulations.
• Promote adherence to best practices in clinical documentation, charting, and quality assurance processes.
• Monitor for regulatory risk and support the development and execution of corrective action plans when necessary.
• Develop and manage a program delivery schedule for operational training throughout the implementation period.
• Collaborate with the Director of Clinical Training and Development to oversee the effectiveness of training content tailored to agency-specific and individual participant needs.
• Stay abreast of emerging trends, regulatory updates, and best practices in the hospice industry through ongoing education and professional affiliations.
• Actively participate in internal training sessions and professional development programs to enhance knowledge and skills.
• Performs other duties as assigned.

Management Responsibilities

• Directly supervise assigned implementation team members, Training Manager(s), and other staff as needed.
• Provide ongoing coaching, performance feedback, and professional development.
• Set team priorities, delegate assignments, and ensure accountability for implementation deliverables.
• Foster a culture of collaboration, execution, and continuous improvement across teams.

Qualifications

• 5+ years of experience in hospice or post-acute operations, including leadership or project management experience.
• Proven ability to lead cross-functional teams and manage complex project timelines.
• In-depth knowledge of Medicare Conditions of Participation and hospice operations.
• Strong facilitation, coaching, and interpersonal communication skills.
• Experience managing training programs and evaluating instructional effectiveness preferred.
• Ability to travel up to 50% as needed for on-site support.

Education and Credentials

• Bachelor’s degree in Healthcare Administration, Nursing, Business, or a related field required.

Company Description

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Schedule: Monday through Friday 8:00 am to 5:00 pm

Location: Remote

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.