[Hiring] Healthcare Production Support Lead @Two95 International Inc.

Role Description

Our Greater Philadelphia area client is looking for a Healthcare Production Support Lead. Step into a role where your leadership, technical depth, and healthcare impact truly matter—own critical clinical systems, guide a high‑performing global team, and be the person who keeps mission‑essential data flowing when it counts most, for an organization that is leading the Payer space (Population Health Management, Medicaid/Medicare).

• Monitoring and hands-on coding most of the day to ensure the issues are working well.
  • 60% Production Support/Monitoring
  • 40% Development in .Net and SSIS as needed
• Oversee production stability, high‑priority workflows, and time‑sensitive operations, including early‑morning through evening processing and SLA‑critical activities
• Partner closely with business groups, compliance, and customer‑facing teams to understand needs, lead conversations, and drive issue resolution and system improvements
• Provide guidance to offshore production support teams responsible for clinical, PHM, and MCO application ecosystems

Qualifications

• 7+ years experience must be able to be both technical and functional – monitoring, and also debugging code.
• Hands-on experience with SSIS, .NET, C# for modification to code as needed
• Production Support for incident resolution
• Understand technicalities of batch interfaces
• Excellent communication – to report up to leadership in a proper format
• 7+ years working with healthcare technology platforms
• Understand SOPs, create SOPs (Standard Operating Procedures)
• Work with the appropriate team to make sure these issues get resolved
• Experience with data integrations, ETL pipelines, and real‑time system interactions
• Strong SQL capabilities, solid analytical thinking, and the ability to collaborate with engineering teams to diagnose and resolve technical problems
• Proven experience guiding onshore/offshore staff, communicating effectively with business stakeholders, and working within structured SDLC and Agile environments
• Available any time from 7am to 10pm during the time that jobs are running

Requirements

• Azure Cloud experience highly preferred