[Hiring] Healthcare Member Engagement & Communications Advisor @CWH Advisors

Role Description

We're seeking an experienced Healthcare Member Engagement & Communications Advisor for project-based engagements focused on improving member engagement, patient activation, consumer experience, and healthcare communications. This role will partner with CWH Advisors and its clients to evaluate existing engagement programs, identify opportunities for improvement, and develop practical, measurable strategies that strengthen relationships between healthcare organizations and the people they serve.

The ideal candidate brings deep expertise in:

• Healthcare member engagement
• Patient communications
• Health literacy
• Consumer experience
• Behavior change

This is a remote, independent-contractor opportunity with occasional travel based on client and project needs.

Key Responsibilities

• Assess existing member and patient engagement programs, communication strategies, and consumer experiences to identify gaps and opportunities for improvement.
• Design evidence-based engagement strategies that increase participation, activation, and sustained engagement throughout the healthcare journey.
• Develop recommendations that improve adherence, preventive-care participation, chronic-disease management, care-plan completion, and overall health outcomes.
• Advise providers, healthcare technology and service organizations on member and patient engagement best practices.
• Evaluate communications across digital, print, telephonic, and interpersonal channels.
• Develop communication frameworks that support patient education, care coordination, health literacy, and activation.
• Review patient and member facing materials for clarity, accessibility, consistency, and alignment with engagement objectives.
• Recommend communication approaches that build trust, promote transparency, and strengthen relationships with diverse populations.
• Participate in client interviews, discovery sessions, workshops, and strategic planning meetings.
• Analyze engagement challenges and translate findings into practical, actionable recommendations.
• Prepare executive-level presentations, reports, roadmaps, and strategic recommendations for healthcare leadership teams.
• Support clients in implementing engagement initiatives and establishing measures of effectiveness.
• Conduct research on emerging engagement models, digital health technologies, consumer communication practices, and behavior change strategies.
• Benchmark client programs against leading healthcare organizations, industry standards, and emerging practices.
• Identify opportunities to improve clinical, operational, financial, and experience-related outcomes through stronger engagement.
• Serve as a subject matter expert within multidisciplinary CWH Advisors project teams.
• Integrate member engagement strategies into broader transformation, population health, care management, and value-based care initiatives.
• Contribute to client deliverables, white papers, presentations, and thought leadership related to healthcare engagement and communications.

Qualifications

• Bachelor's degree in Healthcare Administration, Public Health, Nursing, Health Communications, Marketing, Business Administration, or a related discipline.
• At least five years of experience in healthcare member engagement, patient engagement, patient experience, healthcare communications, consumer experience, or a related field.
• Demonstrated experience designing, implementing, or improving member or patient engagement strategies within healthcare organizations.
• Strong understanding of consumer engagement, patient activation, behavior change, health literacy, and experience design principles.
• Ability to evaluate engagement programs and translate insights into practical, measurable recommendations.
• Exceptional written, verbal, facilitation, and presentation skills.
• Ability to communicate effectively with executive leadership, clinical teams, operational leaders, technology partners, and other stakeholder groups.
• Strong analytical and problem-solving skills, including the ability to synthesize complex information into clear findings and recommendations.
• Experience developing executive-ready presentations, strategic roadmaps, reports, and client deliverables.
• Ability to work independently, manage multiple priorities, and contribute effectively within virtual consulting teams.
• Collaborative, adaptable, and comfortable working across diverse healthcare organizations and client environments.
• Strong relationship-building skills and a client-service mindset.
• Passion for improving patient experiences, member relationships, healthcare participation, and clinical outcomes.

Preferred Experience

• Experience within a healthcare consulting firm, advisory organization, or client-facing professional-services environment.
• Experience supporting health systems, physician groups, health plans, digital health companies, or healthcare technology organizations.
• Knowledge of value-based care, population health, care management, healthcare at home, chronic-condition management, or patient experience initiatives.
• Experience with digital engagement platforms, patient communication technologies, CRM-based solutions, or omnichannel communication programs.
• Familiarity with patient journey mapping, consumer experience design, audience segmentation, and engagement-measurement frameworks.
• Advanced degree such as an MPH, MHA, MBA, MSN, or a related credential.

Benefits

• Apply your expertise to high-impact healthcare initiatives that improve how organizations engage with patients and health plan members.
• Work alongside experienced healthcare operators, advisors, and executive leaders.
• Help clients develop practical engagement strategies that improve participation, adherence, satisfaction, and health outcomes.
• Contribute to meaningful work across providers, health plans, digital health organizations, and healthcare technology companies.
• Participate in flexible, project-based consulting engagements within a remote-first environment.
• Earn competitive consulting rates while expanding your experience across diverse healthcare settings.