[Hiring] Health Guide Lead @EZ Health

Role Description

Health Guide Lead (Pod Navigator)

This is a player–coach role. You'll lead two pods of roughly 10 Health Guides each—supporting them on the trickiest client situations, coaching performance, and setting the standard for excellent work. You'll also carry your own client caseload (~30% of your time), so you stay close to the work and model what great looks like. This is not a pure manager role. It's for someone who leads by doing—who earns credibility on the floor and builds it through consistency and care.

Responsibilities

• Lead, support, and motivate a group of ~20 Health Guides
• Serve as first-line support for Guide questions and complex client situations
• Model excellent Health Guide work with your own active client caseload
• Review individual Guide metrics weekly and track pod-level performance
• Clearly communicate expectations and where the company bar is
• Identify performance gaps, review flag explanations, and escalate with context
• Surface trends and patterns across pods to inform process improvements
• Facilitate weekly pod touchpoints that build alignment and morale

Qualifications

• Bring strong judgment to ambiguous situations—you don't need every answer handed to you
• Communicate clearly and steadily, especially when things are changing fast
• Can hold peers accountable without leaning on formal authority
• Are data-literate and disciplined about tracking and improving performance
• Welcome feedback and apply it quickly
• Have a naturally positive, energizing presence on a team

Compensation & Perks

• Competitive pay: $40–60/hour
• Purpose: Mission-driven work with real impact—you'll see it in client outcomes
• Exposure: Direct visibility with founders and senior leadership
• Ownership: A chance to shape how we build and scale the Guide team
• Flexibility: Flexible, remote-friendly environment built around outcomes