[Hiring] Health Claims Lead @Feather

Role Description

As our Health Claims lead, you'll own claims decisions on Feather's health MGA books from day one: coverage, declines, settlement amounts, all within policy terms. You'll manage our insurance carrier relationships, decide how we work with service providers, and build the playbook, automations and systems that let the function scale as we grow MGA health claims fast across expat and international health.

At Feather, we're building insurance that actually matters to our customers. It rests on three principles:

• A fully digital experience
• Modern and flexible plans
• Reliable human support

And because we build it all for expats living abroad, we're a genuinely different kind of insurer.

Qualifications

• Hands-on experience handling health claims across borders or internationally
• Familiarity with medical coding and provider billing
• Instinct for automation and AI tooling, using it daily
• Ability to make tough decisions, including saying no to customers
• Pragmatic approach in an unfinished system
• Fluent English speaker

Requirements

• Nice to have: German, Spanish, or French language skills
• Experience with moratorium underwriting
• A medical background
• Experience in an MGA or delegated authority setup
• Experience managing third-party administrators (TPAs)

Responsibilities

• You will make claims decisions:
  • Interpret coverage, decide declines, settlement amounts, and goodwill within policy terms
• You will handle expat and international health claims:
  • Cross-border invoices across languages and billing conventions, currency and tax
  • Coordination with statutory and private cover in the country of residence
• You will manage our carrier relationships:
  • Own claims reporting and bordereaux, contentious cases, and coverage disputes with our insurance partners
  • Keep audit-ready records throughout
• You will decide how we work with service providers:
  • Determine where using third-party administrators (TPAs) makes sense
  • Manage instructions, quality, turnaround, and commercial performance
• You will build the operating model:
  • Close gaps with product and engineering across intake, documents, decision support, payout, and automation
  • Run audits and fraud checks, working toward semi-automated monitoring with the data team
• You will build capability:
  • Write the playbook so health claims stops depending on one person
  • Train whoever joins the team next

Interview Process

• CV screening
• Initial phone call with our People team (30m)
• Hiring manager call (1 hour)
• Case study (3-4h)
• Case study discussion (90min)
• Call with our Head of Ops (45min)
• Final interview (45min)

Benefits

• Flexible remote work policy
• Remote-first work environment
• Company retreats, team dinners, and meetups