[Hiring] Head of Operations @Leap Brands

Role Description

The Head of Operations will oversee all aspects of daily operations, ensuring the seamless delivery of high-quality products and experiences while driving efficiency and profitability. Reporting directly to the CEO, this leader will develop and execute strategies to scale operations, grow event and community sales, and build a strong operational foundation to support long-term growth.

• Lead and oversee all restaurant operations, including production, service, inventory, and logistics.
• Develop and implement operational standards and processes to ensure consistency, quality, and efficiency across all locations.
• Manage day-to-day operations while identifying opportunities for improvement and innovation.
• Develop and execute strategies to grow revenue from events, catering, and community partnerships.
• Collaborate with marketing and sales teams to build strong relationships with local organizations, schools, and businesses to drive event bookings.
• Oversee the logistics and execution of events to ensure customer satisfaction and operational excellence.
• Build, mentor, and lead a high-performing operations team, fostering a culture of accountability, collaboration, and continuous improvement.
• Implement training programs to ensure staff alignment with company values, standards, and goals.
• Empower restaurant managers and teams to excel in their roles while driving consistent execution across locations.
• Oversee budgeting, forecasting, and P&L management for all operational functions.
• Drive cost efficiency through labor optimization, inventory management, and vendor negotiations.
• Monitor and analyze KPIs to ensure alignment with company growth and profitability objectives.
• Ensure the consistent delivery of high-quality baked goods and exceptional guest experiences.
• Partner with culinary and creative teams to maintain the integrity of the brand and innovate product offerings.
• Monitor customer feedback and industry trends to refine operational and service standards.
• Develop and execute strategies to scale operations, including expanding the company’s event sales infrastructure and optimizing workflows.
• Collaborate with the executive team to identify and prioritize new growth opportunities.
• Build scalable systems and processes to support multi-unit expansion.

Qualifications

• 8+ years of operational leadership experience in the restaurant or hospitality industry, with a strong background in baked goods or specialty food concepts.
• Proven ability to manage and scale operations, with a deep understanding of restaurant logistics, inventory, and labor management.
• Demonstrated success in building and leading teams, with a focus on employee development and engagement.
• Experience driving revenue through event sales, catering, or community partnerships.
• Strong understanding of P&L management, cost controls, and operational KPIs.
• Passion for delivering exceptional guest experiences and creating strong community connections.

Requirements

• Executive experience required.