[Hiring] Head of North America LBM Solutions @GenetiQ​​​​​​

Role Description

The Head of North America LBM (Lumber and Building Materials) Solutions is a strategic leadership role designed to serve as the authoritative bridge between the North American LBM market and GenetiQ’s internal delivery, product, and development teams. This role is tasked with:

• Accelerating customer outcomes
• De-risking implementations
• Ensuring GenetiQ operates as a deeply embedded industry partner

The role acts as the "voice of the market" throughout the entire customer lifecycle, from onboarding and solution design to product evolution.

Primary objectives include:

• Market Alignment: Ensuring implementations reflect the operational and competitive realities of the North American LBM industry.
• Operational Integration: Acting as a bridge between USA market demands and internal GenetiQ teams.
• Industry Partnership: Moving GenetiQ beyond the "vendor" label to anticipate customer needs.

Core Responsibilities

• Industry Leadership and Market Intelligence:
  • Maintain awareness of USA LBM trends and expectations.
  • Monitor the competitive ERP landscape.
  • Engage with industry influence networks and buying groups.
• Product Influence and Functional Leadership:
  • Translate LBM operational knowledge into functional requirements.
  • Challenge software designs that create operational friction.
  • Validate proposed solutions align with real-world workflows.
• Project Acceleration and Delivery Enablement:
  • Act as a strategic escalation point for USA projects.
  • Standardize delivery by helping customers adopt proven industry processes.
  • Reduce ambiguity in the discovery phase.
• Customer and Executive Engagement:
  • Serve as a trusted advisor during workshops and strategic planning.
  • Represent the interests of GenetiQ’s most strategically important customers.
• Internal Enablement:
  • Educate developers, consultants, and project managers on USA LBM practices.
  • Develop reusable industry templates and recommended solution patterns.

Qualifications

• 10+ years within the USA LBM industry.
• Experience working both inside an LBM merchant/distributor and within an ERP software vendor ecosystem.
• Mastery of purchasing, inventory, pricing, dispatch, sales, estimating, rebates, EDI, and multi-branch distribution.
• Ability to simplify complex discussions and influence senior stakeholders.

Requirements

• Organizational authority and operating model defined as Market Authority + Technical Expertise.
• Focus on outcomes over comfort.
• Accountability for quality and timeliness of responses to market-critical requirements.
• Role's input treated as expert market intelligence.
• Authority to escalate directly to senior leadership if necessary.

Benefits

• Healthcare: Medical, Dental, and Vision.
• Short & Long Term Disability.
• AD&D Insurance.
• 401K Plan.
• Employee Assistance Program.
• GenetiQ Wellness Reimbursement.
• PTO: 20 days per annum plus observed holidays.
• Flexible working arrangements for better work-life balance.