[Hiring] Head of Infrastructure @Fiserv

Role Description

MPG is a newly standalone payments company running the MoneyPass surcharge-free ATM network, ATM Managed Services and Cash Intelligence software. Our clients are banks, credit unions, fintechs and ATM operators. We are a lean team standing up our own systems while many corporate functions still run on Fiserv transition services, so this leader builds the operating model, not just runs it. This is a hands-on leadership role, not a purely managerial position.

The Head of Infrastructure will personally develop operating processes, configure and administer key platforms where appropriate, troubleshoot complex issues, produce audit evidence, and execute critical implementation work alongside MPG’s managed service providers.

Qualifications

• 10+ years in infrastructure and IT operations, including 5+ years leading the function.
• Proven management of outsourced infrastructure and IT through MSPs: contracts, SLAs, KPIs, escalations and commercial negotiation.
• Hands-on leadership of at least one SOC 2 (Type 1 or Type 2) or comparable audit, from readiness through report.
• Working knowledge of hybrid and cloud hosting, networking, identity and access management, backup and DR, and endpoint management.
• Experience in a regulated industry, ideally payments, banking or fintech.
• Clear communicator with executives, auditors and vendors.

Requirements

• Own the 11:11 relationship end to end: contract, statements of work, SLAs, service reviews, escalations and invoices.
• Define and track operational KPIs (availability, incident response, change success, backup and recovery testing, patch currency) and hold the provider to them.
• Ensure hosting, network, backup and disaster recovery for production platforms meet MPG's availability and resilience needs.
• Obtain and review 11:11's own assurance reports (e.g. SOC 1/SOC 2) and map complementary user entity controls MPG must operate.
• Select and onboard the corporate IT MSP (requirements, RFP, due diligence with Security, contract), then own it: end-user support, devices, identity and access, collaboration tools, onboarding and offboarding.
• Set service levels and a service catalog for employees; run regular service reviews.
• Own the exit from Fiserv transition services for related IT services, complete by Aug 5, 2027 with no disruption to the business, including supporting data migrations from Fiserv to MPG owned systems.
• Agree a clear RACI: Security sets policy and risk appetite; Infrastructure implements and evidences controls across both MSPs.
• Jointly own access management, logging and monitoring, vulnerability management, incident response and change management.
• Run joint vendor risk reviews of both MSPs, consistent with the vendor-oversight expectations our bank and credit union clients place on us.
• Lead infrastructure and IT workstreams for a SOC 2 Type 1 audit scoped to Cash Intelligence and Corporate IT under the Security Trust Services Criterion only, with the Head of Security as co-owner.
• Write or update infrastructure and IT policies and procedures, and ensure controls are designed and in place at the point-in-time audit date.
• Build evidence collection into MSP operating rhythms so it is repeatable, not a one-time scramble.
• Support auditor selection, readiness assessment, remediation and the audit itself.
• Serve as an AI-first leader who identifies and implements practical uses of AI tools and agentic capabilities across infrastructure and corporate IT operations.
• Use AI-enabled automation to improve service quality, accelerate delivery and maintain efficient operations while keeping internal headcount lean.
• Champion responsible AI adoption by helping employees and partners build confidence, develop effective use cases and incorporate approved AI tools into everyday work.
• Ensure AI use complies with MPG’s AI governance framework, policies, security requirements, data-handling standards and applicable legal and regulatory obligations.
• Own the infrastructure and IT budget, including MSP spend and renewals.
• Report status, risks and SOC 2 progress to executive leadership.
• Flag and coordinate on anything touching network rules, Regulation E, BSA/AML or bank vendor-oversight obligations with Security, Compliance and Legal.

Company Description

This role will perform services for The MoneyPass Group, a company that is jointly owned by Fiserv and Bridgeport Partners. Your employment initially will be with Fiserv, and Fiserv will lease your services to The MoneyPass Group through December 31, 2026. As of January 1, 2027, employment with Fiserv will end and employment will transfer to The MoneyPass Group.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.