[Hiring] Head of Customer Engagement Enterprise Operations @Genentech

Role Description

The Head of Customer Engagement (CE) Enterprise Operations is responsible for the enterprise operating system that enables CE to focus resources on its highest-priority initiatives, launches, Role-Based Orchestration (RBO) work, and field-sponsored commitments. This leader oversees the Enterprise Operations organization and is accountable for:

• Intake, prioritization, sequencing, governance, launch readiness, initiative delivery, and executive visibility across the CE enterprise portfolio.
• Connecting CE Leadership, field leaders, HEDs, enterprise partners, and cross-functional teams to ensure work has clear ownership, disciplined execution, transparent progress, and measurable outcomes.

Qualifications

• Bachelor's degree required.
• Minimum of 10-12 years of pharmaceutical, biotechnology, consulting, commercial, strategic, operational, and/or analytical experience.
• Significant operations, portfolio, program, or enterprise transformation experience, including leading and managing teams.
• Demonstrated experience leading within large, complex, matrixed organizations.
• Experience establishing governance, prioritization, portfolio management, and execution systems.
• Demonstrated ability to influence senior leaders and lead through others.
• Experience leading organizational change and building new capabilities.
• Ability and willingness to travel for internal and external business meetings.

Requirements

• Exceptional people leader, coach, and talent developer.
• Strong enterprise prioritization and portfolio management judgment.
• Strategic thinker who translates strategy into disciplined execution.
• Strong executive presence and ability to influence senior leaders.
• Comfortable making tradeoffs and challenging work that is not sufficiently prioritized.
• Skilled connector across field, enterprise, and cross-functional teams.
• Demonstrated ability to simplify complexity and create transparent decision processes.
• Strong business acumen and ability to synthesize data, risks, dependencies, and capacity.
• Able to lead through influence in a complex, matrixed environment.
• Strong drive for results with an enterprise and customer mindset.

Benefits

• The expected salary range for this position based on the primary location of CA is $158,700 - $294,700 USD Annual.
• Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.