[Hiring] Head of Consultant Relations @Lantern

Role Description

The Head of Consultant Relations will be responsible for executing Lantern's consultant relations strategy through named ownership of our major consulting and brokerage house relationships. This team both educates on the Lantern value proposition and differentiators for our surgery, cancer, and infusion care products, while simultaneously gathering insight and feedback to help Lantern continuously refine our messaging and support for our consultant partners. The team also partners closely with leaders from Sales and Client Success on relevant consultant-led client growth and expansion opportunities.

Consultant Relations creates value primarily by being embedded in live deals and by building deep, durable relationships at both the national and local level — not by generating outreach volume on its own. The Head of the Consultant Relations team will continue to build out the account ownership model, metrics, supporting processes, and roles and responsibilities for the function based on business needs, and will be accountable for the success of the function.

• Owning named house relationships: building deep, accountable relationships at both the national and local market level.
• Staying embedded in deals: relationship value is realized by being part of live deals alongside Sales and Solutions Consulting.
• Developing content: in partnership with the product marketing and sales enablement team, specific to consultants.
• Educating the marketplace: building awareness around the category (surgery COEs and cancer support).
• Growing the business: improving Lantern's win rate with each consulting/brokerage firm.
• Closing active coverage gaps: building out dedicated coverage in currently underserved segments.
• Managing escalations deliberately: partnering with Sales and Client Success.
• Identifying opportunities for improvement: both within and outside of the consultant relations mandate.
• Establishing strong cross-functional relationships: by working closely with various related functions.

Qualifications

• 15+ years of professional experience working with employer health care benefits.
• Strong management experience with the ability to build, mentor, and lead a high performing team.
• Deep relationships and credibility across one or more of the top consulting/brokerage firms.
• Experience designing or operating a named-account or portfolio-ownership model.
• Ability to influence client and consultant points of view with a data-driven perspective.
• Experience in consultative sales or business development.
• Strong communication skills, both written and verbal.
• Clear understanding of the mechanics of self-funded medical plans.
• Effective interpersonal skills with the ability to work independently and within a team environment.
• Comfortable working in a high-growth, fast-changing environment.
• Passion for Lantern's mission and collaborating with others.
• Bachelor's degree required.

Requirements

• 5-10 years as a health and benefits consultant within one of the top consulting/brokerage firms (preferred).
• Strong analytical skills, including experience working with medical claims data.
• Knowledge of the broader ecosystem of point solutions and health care disruptors.
• Experience building outcome-based performance metrics for a relationship-management or sales team.
• Experience in an early / growth stage business.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Compensation

Base salary range: $225k–$275k, depending on relevant experience, location, and qualifications.