[Hiring] Head of Billing @Gismart

Role Description

We are looking for an experienced Head of Billing to lead our centralized Billing function and drive payment performance across Gismart's portfolio of 12+ subscription-based products. This role combines deep payments expertise, commercial thinking, and organizational leadership. You will own our Billing strategy, optimize payment infrastructure and processing economics, and build a scalable operating model that balances the needs of independent product teams with company-wide priorities. You will report directly to the COO and collaborate closely with Product CEOs, technical teams, and external payment partners.

Responsibilities

• Develop and execute a portfolio-wide Billing strategy focused on revenue growth, payment efficiency, and profitability.
• Drive improvements in payment approval rates, subscription conversion, revenue recovery, and processing costs through data-driven experimentation.
• Own the development and optimization of our web subscription billing infrastructure, including payment orchestration, transaction routing, recurring payments, and retry strategies.
• Manage integrations with Payment Service Providers (PSPs), payment gateways, and acquiring banks, including identifying new partners and coordinating technical implementation.
• Establish effective monitoring of key Billing KPIs, including payment performance, fraud and risk metrics, chargebacks, and processing expenses.
• Oversee fraud prevention, chargeback management, and payment risk mitigation, ensuring compliance with relevant card network regulations.
• Lead strategic relationships with payment partners, including commercial negotiations, performance reviews, and critical escalations.
• Partner with Product CEOs to identify growth opportunities, align competing priorities, and translate business needs into actionable Billing initiatives.
• Establish transparent prioritization frameworks and clear ownership between central Billing and product-level teams.
• Ensure payment infrastructure reliability through effective monitoring, incident management, and continuous process improvements.
• Lead and develop the Billing team, building scalable processes, clear accountability, and a proactive, results-driven culture.

Qualifications

• 2+ years of experience in Payments, Billing, Payment Operations, or Payment Product Management, including experience in a leadership role.
• Strong understanding of subscription-based business models, ideally within B2C digital products.
• Hands-on experience with payment processing, merchant accounts, payment gateways, acquiring banks, and payment orchestration platforms.
• Deep knowledge of card payment flows, transaction routing, recurring billing, authorization optimization, and payment recovery.
• Solid understanding of Visa and Mastercard regulations, fraud prevention, anti-fraud systems, and chargeback management.
• Proven experience managing PSP relationships, negotiating commercial terms, and evaluating payment partners.
• Strong analytical skills, experience working with large datasets, and ability to translate payment metrics into actionable business decisions.
• Experience collaborating with engineering teams on payment integrations, technical requirements, and infrastructure improvements.
• Proven ability to manage multiple stakeholders with competing priorities and drive cross-functional initiatives.
• Strong strategic thinking, commercial acumen, and ability to build scalable processes and effective operating models.
• Excellent leadership, communication, and negotiation skills, with a high level of ownership and accountability.
• Upper-intermediate or higher English proficiency.

Requirements

• Experience in a multi-product environment, venture builder, or organization with decentralized product ownership.
• Experience with Stripe, Primer, PayPal, or other major payment service providers and orchestration platforms.
• Experience building or significantly scaling web subscription billing infrastructure.
• Experience with banking anti-fraud systems, payment risk management, and advanced fraud prevention solutions.
• Experience managing payment operations across multiple geographies, currencies, and acquiring markets.
• Understanding of subscription unit economics, LTV optimization, and payment-related profitability metrics.
• Experience in the mobile applications industry or other high-volume B2C subscription businesses.

Benefits

• Remote-First Culture: Flexible working schedule and the option to work anywhere in the world.
• Сoworking Compensation: 100% compensation for coworking spaces in Ukraine and 50% worldwide.
• Free Office Lunches: Delicious free lunches for everyone working from our hubs.
• Flexible Public Holidays Policy: 6 fixed public holidays and 5 additional holidays of your choice.
• 100% Sick Leave Compensation.
• Mental and Physical Health: Partial coverage for medical insurance, sports activities, and therapy costs.
• Personal Equipment Policy: Provision of necessary equipment or coverage for maintenance costs.
• Personal Learning and Development: 70% coverage for professional development courses and 100% for corporate English courses.
• Time-Off Policy: 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: Opportunities for in-person meetings and team-building activities across all Gismart hubs.