[Hiring] Hardware Support Technician I @Astreya

Role Description

The Hardware Coordinator/Technician I is responsible for the installation, maintenance, and repair of computer systems. The person in this role will examine the systems to validate correct operations and identify errors.

• Follows established procedures on routine work
• Requires detailed instructions

Your Roles and Responsibilities:

• Assists with day-to-day technical support to employees for network infrastructure and internal systems software and hardware.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a diverse environment.
• Helps with maintaining passwords, data integrity and file system security for the desktop environment.
• Communicates highly technical information to both technical and nontechnical personnel.
• Helps recommend hardware and software solutions, including new acquisitions and upgrades.
• May participate in development of information technology and infrastructure projects.
• May help to conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Qualifications

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience.
• Builds stable working relationships internally.
• Follows standard practice and procedures when analyzing situations or data.
• IT savvy with an interest in new technologies.
• Familiarity with IT inventory environment.
• Comfortable with following technical instructions to flash drives, image devices and re-write hardware IDs.
• Strong work ethic.
• Excellent communicator in both written and verbal English.
• Ability to work in a team, but with minimal supervision.
• Able to excel in a fast-paced work environment.
• Ability to learn new things and adapt to a changing environment quickly.
• Understanding of business operations.
• Able to excel in a technical environment.

Requirements

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing.
• Must have the ability to move from place to place within an office environment.
• Must be able to use a computer.
• Must have the ability to communicate effectively.
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.

Salary Range

$39,976.00 - $63,120.00 USD (Salary)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.

Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Benefits

• Medical provided through UHC (PPO, HSA, Surest options)
• Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law