[Hiring] HaloPSA Solutions Architect @NCV HOLDCO LLC

Role Description

The HaloPSA Solutions Architect / Administrator will join our internal technology team in a growth-oriented role with significant scope, visibility, and room to advance. This position is intended for a professional who has both designed a HaloPSA environment and operated one day to day. It is not a “configure and hand off” role. You will serve as the platform’s architect, administrator, and long-term steward, accountable for how HaloPSA is structured today and how it scales with the business.

Your time will be divided between strategic design and hands-on administration:

• Strategic design (workflows, data model, integrations, and roadmap)
• Hands-on administration (configuration, automation, troubleshooting, user support, and release management)

You will partner closely with Service Delivery, Sales, Finance, and Engineering to ensure the platform serves every part of the organization.

Qualifications

• Three or more years of demonstrable, hands-on HaloPSA administration experience, including direct ownership of building and maintaining workflows, SLAs, integrations, and reporting.
• Experience working in or with an MSP, with an understanding of managed services economics.
• Proven experience designing a HaloPSA environment or leading a major re-architecture or scale-up.
• Deep knowledge of PSA concepts, including ticket lifecycle, SLAs, queuing and routing, contracts and billing structures, client portals, and knowledge management.
• Strong API and integration experience (REST APIs, webhooks, and JSON), and proficiency with at least one scripting or automation toolset.
• Demonstrated SQL proficiency, including the ability to write queries against a production database and convert them into reliable reporting.
• Excellent documentation and communication skills.
• Experience supporting a large, multi-site or national organization.

Requirements

• Own the overall HaloPSA design, including ticket types, workflows, queues, SLAs, categories, teams, and the client and self-service portal experience.
• Design and maintain the platform’s data model and configuration standards.
• Establish governance practices, including change control and configuration documentation.
• Evaluate new HaloPSA features and releases, and plan and execute upgrades.
• Perform day-to-day administration, including building and modifying workflows, business rules, and reports.
• Manage users, roles, permissions, and security across the organization.
• Serve as Tier 3 escalation for platform issues.
• Train and enable staff, and produce documentation and best practices.
• Build and maintain reporting for service delivery KPIs using HaloPSA’s native tools.
• Develop advanced, cross-platform analytics by querying the HaloPSA database with SQL.
• Design, build, and maintain integrations between HaloPSA and the surrounding technology stack.
• Lead the adoption of AI capabilities within HaloPSA.

Benefits

• Innovative Solutions: Work with cutting-edge cybersecurity and IT services tailored to the financial sector’s evolving needs.
• Competitive Compensation: Competitive base salary plus performance-based incentives and commissions.
• Professional Growth: Access to continuous training, career development, and opportunities for advancement.
• Collaborative Culture: Join a team of passionate professionals who work together to solve complex challenges.

Role Logistics

• This is a full-time position.
• This position may require travel occasionally for on-site meetings.