[Hiring] GTM Systems Architect @Figma

Role Description

The GTM Systems Architect is responsible for optimizing, scaling, and governing Salesforce to support various cross-functional teams. This role combines business analysis, systems expertise, data stewardship, and cross-functional partnership to drive operational excellence across Sales, Customer Experience, Marketing, Legal, Product, and Finance.

This individual operates independently, understands complex initiatives end-to-end, and serves as a trusted advisor to business stakeholders on CRM automation, reporting, and process design.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Serve as a subject matter expert for Salesforce-related operational and process inquiries from the partnership team and other cross-functional partners.
• Respond to and triage complex process questions, identifying root causes and recommending scalable solutions rather than one-off fixes.
• Partner with stakeholders to refine and evolve workflows based on business needs.
• Drive and coordinate User Acceptance Testing (UAT) for Salesforce enhancements, releases, and system changes.
• Validate that implemented solutions meet functional requirements and business objectives prior to release.
• Focus primarily on maintaining the Salesforce Partner Ecosystem (Experience Cloud), sitting at the intersection of GTM Systems and Partnerships.
• Build and maintain scalable processes for partner onboarding, engagement tracking, and revenue attribution.
• Drive Salesforce adoption and optimize the user experience while maintaining documentation of how our systems are configured.

Qualifications

• 7+ years of experience as a Salesforce Systems Administrator with Salesforce Partner Ecosystem Management, including experience supporting Sales or Revenue organizations.
• Deep understanding of the Salesforce platform and how it can integrate with other tools, along with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity.
• Outstanding ability to maintain Salesforce documentation and communicate at all levels of the organization.
• Strong data management abilities, including working knowledge of SQL/SOQL, and a strong understanding of the core Salesforce data model, along with advanced reporting and dashboard development experience.
• Demonstrated ability to independently manage multiple concurrent initiatives.

Requirements

• Familiarity with a SaaS Go-To-Market business model.
• Previous experience working in a SCRUM or agile environment.
• Salesforce certifications.
• Salesforce Revenue Cloud.

Benefits

• Equity to employees.
• Competitive package of additional benefits, including health, dental, and vision coverage.
• Retirement benefits with company contributions.
• Parental leave and reproductive or family planning support.
• Mental health and wellness benefits.
• Paid time off, including paid sick leave and holidays.
• Flexible paid sick leave and employer-provided paid flexible PTO.
• Company recharge days, cell phone and home internet reimbursements, and lifestyle spending accounts.
• Sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles.