[Hiring] Global Investigator @TRM Labs

Role Description

As a Global Investigator on the triage team, you will be the first line of operational defense in a fast-moving crypto disruption pipeline. You will process inbound complaint data, validate outputs from our artificial-intelligence (AI) investigation platform, and route cases into the investigative pipelines that result in frozen scam proceeds and seized assets. You will hold the disposition pen: your call is what turns a complaint into a freeze, a takedown, a recovery handoff, a legal-process draft, a victim notification, or a close.

The impact you will have:

• Validate and route hundreds of complaint dispositions per week, feeding a live asset-recovery pipeline.
• Catch the AI errors that matter, such as false positives, merged syndicates, and misclassified scam patterns, before they propagate downstream.
• Enrich complaint selectors using a stack of more than forty commercial data-source integrations.
• Own clean shift handoffs so the around-the-clock operation never drops a lead, providing EMEA-hours coverage that keeps the queue moving while colleagues in other regions are offline.

Qualifications

• Investigative or analytical experience in the private or public sector. One to three years is fine: we want hungry people who want to grow into deep crypto expertise.
• Strong AI fluency, meaning comfort using AI tools as a daily co-pilot, plus the judgment to know when they are wrong.
• Excitement to deepen blockchain analysis skills.
• Comfort operating in a fast-paced, fluid environment where the project's scope and emphasis may shift quarter to quarter.
• Strong written and verbal communication.

Requirements

• Daily schedule: standard business hours in your local time zone.
• Collaboration: coordinate with global teammates for handoffs on time-sensitive items, giving the wider operation near follow-the-sun coverage.
• Formal on-call rotation for high-priority events, such as hacks, law-enforcement support, and other time-sensitive matters.
• Weekly rotation, with occasional weekend coverage as needed.

Benefits

• React quickly to incoming complaint surges and live takedown events.
• Continuously learn new patterns in crypto-enabled crime.