[Hiring] Global Head of Customer Success Engineering @OpenX

Role Description

OpenX is hiring a Global Head of Customer Success Engineering (CSE) with significant technical & business operations experience in the programmatic ecosystem to join our Commercial Operations leadership team. You will manage OpenX’s Solutions Architects, Support Engineering, and Deal Operations organizations, and will act as the technical backbone behind our customer-facing partners, including publishers, DSPs, and strategic partners. You will be building world-class teams to drive revenue, maximize integration health, and act as the client-facing technical expert and thought leader. The role will report directly to the VP, Commercial Operations.

We want someone who is deeply technical, highly strategic and business-oriented, and strives to raise the bar across the entire business through thoughtful leadership, critical thinking, and heavy collaboration. You will be a player-coach, with a deep technical understanding of the programmatic SSP landscape with a strong expertise in publisher & DSP OpenRTB integrations across all programmatic channels. You will work closely with almost all OpenX teams, including sales, account management, product, engineering, and legal, as well as directly with our partners. You should be an expert in identifying technical challenges, limitations, troubleshooting, and providing solutions that drive revenue for our partners. A proven track record of managing technical teams and achieving targets is required.

Key Responsibilities

• Lead the Technical Organization
• Lead the Solutions Architects, Support Engineering, and Deal Operations organizations across global regions.
• Build your leadership bench, coaching and developing leaders.
• Run regular 1:1s and set career paths for your direct reports.
• Act as the technical escalation point for your organizations, as well as the cross-functional orgs you support.
• Set priorities, decide what drops, and ensure recurring issues get fixed at the root.
• Determine clear ownership across key technical initiatives, keeping respective parties accountable across set goals, timelines, and criteria for success.
• Build proactive monitoring and alerting for integration health, traffic, and revenue.
• Own incident response for revenue-impacting issues: coordinate teams, communicate with partners, and run post-mortems that lead to lasting fixes.
• Push automation and AI to monitoring, troubleshooting, and operational speed.
• External Presence & Ownership
• Lead or support technical conversations with publishers, DSPs, technology partners, and strategic partners regarding integrations, auction mechanics, and revenue performance.
• Run the technical side of revenue-critical programs: partner onboarding, CTV and podding, discrepancy investigations, and analytical system tests.
• Support commercial negotiations with accurate data and technical context.
• Represent OpenX at industry events and panels when relevant.
• Conduit into Product & Engineering
• Serve as the primary technical voice between internal business teams or external clients into product and engineering.
• Identify core gaps in our exchange and bring recommended resolution paths.
• Build repeatable intake and feedback loops with Product and Engineering.
• Translate between audiences: explain engineering constraints to clients and the field, and customer impact to engineers and executives.

Qualifications

• 10+ years in programmatic advertising in a technical role at an SSP, DSP, ad server, or publisher.
• Deep knowledge of OpenRTB, auction mechanics, and supply paths, including CTV and pod bidding.
• Strong sense of ownership and commercial mindset.
• Track record of working effectively across many teams and regions.
• Comfort with ambiguity and disagreement.
• Ability to demonstrate a record of disciplined prioritization.
• Experience leading global teams across multiple business lines, remits, and focus areas.
• Comfort being a connector.
• A product mindset.
• Practical fluency with AI and automation tools.

Requirements

• $242,250 - $285,000 a year.
• A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.

Benefits

• Medical, dental, vision, 401k, equity and more.

Company Description

OpenX is committed to equal employment opportunities. It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis.