[Hiring] German speaking Fraud Investigator @Mercier Consultancy

Role Description

Mercier Consultancy is currently offering an exciting opportunity for a German-speaking Fraud Investigator based in Bulgaria. This role is ideal for German-speaking professionals with strong analytical skills and a passion for protecting customers from fraudulent activities.

• Review suspicious transactions and account activity.
• Investigate potential fraud cases.
• Help ensure a safe and secure experience for platform users.
• Work closely with internal teams and follow established procedures.
• Play a key role in preventing financial crime and maintaining the integrity of the platform.
• Investigate fraud alerts from start to finish, focusing on the most urgent and high-risk cases.
• Review account activity, transaction history, and user behavior to identify suspicious patterns.
• Analyze cases to determine whether it’s a customer error or a fraud attempt.
• Document findings clearly to meet internal and regulatory standards.
• Escalate complex or high-risk cases to Senior Investigators when deeper investigation is required.
• Work toward team performance goals, including response times, productivity, and investigation quality.
• Play an important role in protecting customers and keeping digital financial services safe and trustworthy.

Qualifications

• Good understanding of common fraud types, such as Account Takeover (ATO), Identity Theft, and True Party Fraud.
• Strong analytical skills with the ability to identify unusual patterns or suspicious activity.
• Excellent written and verbal communication skills in German, with fluency in English.
• High attention to detail and a natural curiosity when investigating issues.
• Ability to work effectively in a fast-paced, high-volume environment while staying organized and focused.

Benefits

• Fully paid training.
• Stable job and career development opportunities.
• Attractive salary.
• Additional health insurance.
• 50+ benefits and services to choose from.
• Positive international working environment.
• Support and learning.
• Employee referral bonuses.