[Hiring] Genetic Counselor Assistant @Labcorp

Role Description

The Women’s Health and Genetics division of Labcorp is seeking a Genetic Counselor Assistant (GCA) to join their team! This is an exciting opportunity to provide support to our lab-based Genetic Counseling team in various areas including: client services, send outs, and reporting. This role requires a high level of attention to detail and excellent customer service skills, with a focus on managing results and communicating effectively with clients. This position will be supporting Labcorp’s Westborough, MA, genetics laboratory remotely.

The schedule for the position will be: Monday – Friday, 8:30am-5pm EST plus rotating Saturdays (every third Saturday).

Note: This is a fully remote position. Candidates can be located anywhere in the US; however, they must be able to work eastern time zone.

• Work with the lab Genetic Counselor team to support clients that order testing performed at Labcorp’s Westborough, MA laboratory
• Review a defined set of molecular test requisitions/incoming samples for clarity of physician orders
• Provide support to the molecular lab by monitoring worklists and adding and canceling tests.
• Generate paperwork for sendout tests and monitoring tracking lists
• Respond to telephone and email inquiries from Labcorp clients, health care providers, Labcorp’s laboratories and branches to coordinate all applicable genetic testing
• Contact clients to obtain pertinent demographic and clinical information and communicate with clients to ensure that the appropriate testing is ordered
• Research, troubleshoot, and resolve problems related to testing by contacting clients or other Labcorp facilities
• Learn multiple laboratory-based computer applications

Requirements

• Bachelor’s degree in a biological life science
• Knowledge of Microsoft Office suite
• Strong multi-tasking ability with excellent attention to detail
• Strong verbal and written communication skills and excellent ability to listen and respond effectively
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Strong project management skills
• Ability to establish and maintain positive working relationships with others and work cooperatively and effectively to set goals, resolve problems, and make recommendations

Preferred Requirements

• 2 years’ relevant work experience
• Previous experience working as a Genetic Counselor Assistant
• Previous experience working in a molecular diagnostics laboratory or clinical genetics setting
• Previous experience in the healthcare industry such as a hospital or physician’s office
• Familiarity with genetics concepts
• Experience with Laboratory Information Systems (LIS)

Benefits

• Comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

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