[Hiring] Genesys Engineer @Conch Technologies

Role Description

Position: Genesys Engineer

Location: Remote

Duration: 6-12 Months Contract

Qualifications

• 3+ years of experience with Genesys Cloud administration and engineering
• Strong hands-on experience with architecting inbound flows and common modules
• Experience building and supporting Genesys Cloud Scripts
• Experience developing and troubleshooting Data Actions
• Experience working with REST APIs and third-party integrations
• Understanding of contact center routing concepts, queues, skills, and user management
• Experience troubleshooting call flows, integrations, and authentication issues
• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities

Requirements

• Experience with C# development preferred
• Experience with Salesforce integrations and Service Cloud Voice preferred
• Experience with OAuth, SSO, and identity management platforms
• Experience with AWS, Azure, or cloud-based infrastructure services
• Familiarity with JavaScript, JSON, and API development concepts
• Experience supporting enterprise contact center environments

Company Description