[Hiring] Genesys Cloud consultant @Apptad, Inc.

Role Description

Serves as a business analyst supporting transformation engagements shaped or orchestrated with support of Enterprise Strategy.

• Researches industry best practices and key change drivers impacting enterprises within that industry.
• Assists with the gathering and synthesis of key operational and performance data pertaining to the client's enterprise.
• Performs business, process, technology, product, pricing, policy, and/or governance research and analysis, including value assessment and orchestration.
• Documents as-is processes and operating models.
• Helps with recommendation formulation and visualization in support of strategic engagements that guide business transformation.

• Genesys Cloud CX Architecture and Implementation
• Systems Integration
• Genesys Cloud Configuration and Development
• CCaaS Architecture
• Contact Center Platforms
• Solution Architecture
• Customer Experience (CX) Solutions
• Systems Integration

Company Description